manufacturer's defects
I purchased a new macbook pro in december 2009, to replace a 3 1/2 year old macbook pro that was on it's last legs. I could have had my previous machine repaired, but I decided it was time to get a new one, anticipating that it would be less of a headache. But I was wrong-
When my computer was less than two months old it began to have these problems:
- randomly shutting down, while on battery power and while connected to power source
- not immediately responding to the power button, following shutting itself off
- Signaling that it was not recognizing my battery, although it would work for a bit on battery power before randomly shutting down
- the fan would not turn off
- time and date would immediately be reset each time the machine was turned back on
I took it into the apple store and was told that it was a problem with the logic board, and that they'd replace it along with the battery and the power cable. There was absolutely no accidental damage on the machine.
While waiting for the parts to come in (which, might I mentioned were quoted to come in in two days, and that i'd be contacted immediately, but i finally called after four days and the parts had been in, but no one had called), the problems only got worse and worse, and the shut downs more frequent etc.
When I bought the machine in for the repairs, I mentioned that the fan problem had gotten worse. To which they told me that they would need to order a new fan, and thus keep my computer for even longer (than the 5 days quoted to fix the logic board). Although I had discussed the fan issues with the apple genius, he had not deemed it necessary to order a new fan at the time, which he should have.
My machine is still in repair, and when I called today for an update, I was told that while replacing the logic board they'd discovered that the microphone needed to be replaced (a problem I hadn't encountered, as I had not yet had reason to use it), and they'd also have to wait for that part to be ordered in order to finish the repair.
I am convinced that even when all these repairs are done, the computer will still have glitches and require more repairs in the near future. Despite my frustrations about this, everyone I spoke to at the apple store basically laughed in my face when I demanded it be replaced entirely.
I've already looked into my credit card company policy, which protects purchases within 90 days from accidents, vandalism or theft, but not "manufacturer's defects" as they deemed my problems.
Who can I demand a new computer from? At what point in the process of replacing parts on a 2-month-old computer does Apple deem it a Lemon?
When my computer was less than two months old it began to have these problems:
- randomly shutting down, while on battery power and while connected to power source
- not immediately responding to the power button, following shutting itself off
- Signaling that it was not recognizing my battery, although it would work for a bit on battery power before randomly shutting down
- the fan would not turn off
- time and date would immediately be reset each time the machine was turned back on
I took it into the apple store and was told that it was a problem with the logic board, and that they'd replace it along with the battery and the power cable. There was absolutely no accidental damage on the machine.
While waiting for the parts to come in (which, might I mentioned were quoted to come in in two days, and that i'd be contacted immediately, but i finally called after four days and the parts had been in, but no one had called), the problems only got worse and worse, and the shut downs more frequent etc.
When I bought the machine in for the repairs, I mentioned that the fan problem had gotten worse. To which they told me that they would need to order a new fan, and thus keep my computer for even longer (than the 5 days quoted to fix the logic board). Although I had discussed the fan issues with the apple genius, he had not deemed it necessary to order a new fan at the time, which he should have.
My machine is still in repair, and when I called today for an update, I was told that while replacing the logic board they'd discovered that the microphone needed to be replaced (a problem I hadn't encountered, as I had not yet had reason to use it), and they'd also have to wait for that part to be ordered in order to finish the repair.
I am convinced that even when all these repairs are done, the computer will still have glitches and require more repairs in the near future. Despite my frustrations about this, everyone I spoke to at the apple store basically laughed in my face when I demanded it be replaced entirely.
I've already looked into my credit card company policy, which protects purchases within 90 days from accidents, vandalism or theft, but not "manufacturer's defects" as they deemed my problems.
Who can I demand a new computer from? At what point in the process of replacing parts on a 2-month-old computer does Apple deem it a Lemon?
Macbook pro (13-inch, mid 2009), Mac OS X (10.6.2), purchased on december 1, 2009
