Previous 1 2 Next 22 Replies Latest reply: Mar 7, 2010 12:03 PM by monkey me
Valden Level 1 Level 1
All of my other movies, which were all converted in MP4 format, uploaded onto my 160G Ipod just fine.

But this new movie, which I downloaded as an MP4 (I could not find a avi format version to convert) is completely ignored when syncing my Ipod. The box that needs the check-mark has the check, and the move plays just fine.
My Itunes is up to date.

Any idea's? I really want this movie on my Ipod.

Gateway, Windows XP
  • planb77 Level 7 Level 7
    Hello Valden,
    And welcome to Apple Discussions!

    Have you tried using iTunes built in converter to try and reconvert the movie into a more iPod friendly format? To do this, locate the video in iTunes, highlight it, and then choose "Create iPod or iPhone version" from the Advanced drop down menu. Then try re-syncing the newly converted movie to your iPod and see if that helps.

  • Valden Level 1 Level 1
    Hello! I will give that a try.
  • Valden Level 1 Level 1
    Alright, I converted it and all it did was give me a white screen with the audio.
  • planb77 Level 7 Level 7
    Does the new converted version play okay in iTunes? What program or utility did you use to convert the movie into an mp3 format? Maybe try reimporting a new version of the movie again and then try syncing that one over to your iPod.

  • Valden Level 1 Level 1
    It was never converted, I downloaded it as an already MP4 (because I couldn't find an avi version to convert into mp4 format)

    It plays just fine in iTunes.

    I've even deleted it, and then re-downloaded it twice, and still it did not sync.
  • wimnac Level 1 Level 1
    Hi I have a Iphone 3GS 32 with 3.1.3 installed and discovered the same problem with 3.1.3. The audio sounds good and my screen is displaying a stil with a green bar right below.

    On 3.1.2 everithing was all right. I have tried to downgrade to 3.1.2 but that is restricted.

    I have checked the playing of the same files on my old 3G 16 with 3.1.2 and there the file is playing well.

    I also discovered with playing h264 files that the stop after ca 40 seconds for 1 minute and then go on. The movie time us running from 0:40 - 1:48 but audio and video stops. After the 1:48 the movie is continuing well????

    Hopefully Aplle fixes this verry soon!!

    THX in advance,

  • Valden Level 1 Level 1
    Bumping this, as I still haven't figured out how to fix the problem.
  • planb77 Level 7 Level 7
    Hello again Valden,
    Sorry for the delay. So, are you receiving an error message while trying to sync this movie over to your iPod in iTunes regarding an unsupported file type?

    How do you have your iPod set up to sync movies with your iTunes library?

  • Valden Level 1 Level 1
    No error message. It's simply completely ignored.

    As for how my Ipod is set up to sync movies, I originally had it so I'd have to put a check-mark beside the little box (that's beside every video) for every video I wanted to put on my Ipod.

    That didn't work, so I then tried check-marking the "automatically include" and the drop down bar was set on to "all" (which is at the top of the movies section when the Ipod is connected)

    Didn't work either.
  • planb77 Level 7 Level 7
    Hmm. Very strange.

    Have you tried removing all videos from your iPod and then re-syncing them back over. Maybe also try a restore of it via iTunes.

  • doctordas Level 1 Level 1
    Hi planb77,
    Having exactly the same problem as Valden. Tried to convert mp4 file that works fine in itunes, but once converted, the converted version has audio but just a blank white screen.
    Any help would be much appreciated
  • dolphins217 Level 1 Level 1
    Hi! Valden, this question is for you: I have a couple of avi movie files I'm trying to convert into MP4 files so Itunes will recognize them. How did you convert your files?

    Also, B-Rock, maybe you can help me with this second question. I transferred some mpg movie files into itunes (and itunes accepted them fine) but when I try to use the built in converter in itunes to convert them to an ipod version, the option to convert isn't even an option. The movies (cartoons actually) play fine in itunes. I just don't see the option to convert to ipod versions.
  • rcc01 Level 1 Level 1
    i also have the same problem. i downloaded mp4 videos but itunes won't sync them to my ipod touch for no reason. i tried converting them to an ipod version and the converted videos were synced but the problem now is that when i play the videos on my ipod, i just get a white screen and the audio playing.
  • Fkalio Level 1 Level 1

    I'm having the same problem here. First, my TV Shows didn't sync to my iPod. I used the iTunes built in converter - "Create iPod or iPhone version" - and tried re-syncing.
    All I get playing the converted files is a blank screen with the audio - both on the iPod and iTunes.
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