G-Raid external hard drive won't mount -- have tried almost everything!

Question

Level 1

8 points

G-Raid external hard drive won't mount -- have tried almost everything!

My iMac (Intel , OSX 10.4.11) has been happily working with my G-Raid external hard drive for over a year. But now, after the computer cord was disconnected yesterday, it refuses to mount the G-Raid or recognize it anywhere. Can't find it in the Disk Utilities or under "About this mac -- Firewire." Called Apple service and tried everything the agent recommended...PRAM diagnostic reboot, power surge, plugging, unplugging...nothing helped. The problem isn't with the G-Raid, which works fine plugged into my old Powerbook with the same firewire. Grateful for any help, as I really need the G-Raid -- it's got all my projects, music, photos....

iMac, Mac OS X (10.4.9)

Posted on Feb 5, 2010 9:57 AM

Reply

Answer 1

Rick Lang

Level 4

1,237 points

Feb 5, 2010 10:37 AM in response to musevit

Can you plug it in with a USB cable on your iMac? That might get you through your crisis and even resurrect your Firewire connection. Accidentally breaking the connection on my external Firewire drives happens too often as the connector doesn't make a snug fit compared to USB. It's not a problem unless there was something in your buffers at the time the connection was broken. You may need to Repair the drive using Disk Utility when it eventually reconnects or all may be well without more intervention.

Reply

Answer 2

Rick Lang

Level 4

1,237 points

Feb 11, 2010 8:54 AM in response to musevit

Thanks for the compliment! Glad it worked for you. Can you mark my earlier message (or this one) as solving the problem? The thread indicates it's solved, but the message doesn't. Not sure what happened there but nice to mark the message that provided the answer.

Reply

Answer 3

musevit Author

Level 1

8 points

Feb 5, 2010 11:44 AM in response to Rick Lang

It worked! Rick, thanks so much -- you are a star! Hope this can help others in the same situation.

Reply