iTunes / Quicktime won't install - error message during in installation

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iTunes / Quicktime won't install - error message during in installation

My computer, a Dell running with Windows Vista, has not been able to have iTunes & Quicktime installed on it in months. I've attempted to install it a countless number of times & tried a variety of things with my computer to install it but it just doesn't work - I get the same error message everytime. I can't even remember what happened to make it start acting so ridiculous.

It always starts out looking good and everything seems to be working pretty well, the green bar filling up pretty quickly, but then the 'Status' gets to about 'Publishing product information' and the error message pops up and I can't install it. It goes along the lines of "A error occurred during the installation of assembly: ..." then it goes on to say 'Please refer to Help and Support for more information. HRESULT: 0x8007054F'. Here's a screenshot of the error message with the long whatever on it:

http://i46.tinypic.com/qoesm1.png

I believe I get the same message even when I attempt to download the two software separately (iTunes & Quicktime).

Can any one tell me what needs to be done? I have no idea what to try anymore. All help will be much appreciated. Thank you 🙂.

P.S.: If it helps, I can't really reinstall Internet Explorer (removed it when I downloaded Firefox).

Dell, Windows Vista

Posted on Feb 6, 2010 2:29 PM

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Answer 1

b noir

Level 9

72,324 points

Feb 6, 2010 2:43 PM in response to imxlazlo

A few questions before proceeding, lazlo. (This one seems to come in a variety of different flavors, and the details of your answers may help with determining a solution.)

(1) What particular version of Vista are you using? (Home Premium, Professional, Ultimate, etc.) Is it 32-bit or 64-bit?
(2) Head into your Windows Update, and click on your Update History. Have updates been failing for you in recent times? If so, doubleclick on each failed update to brinf up further information on each failed update. What error code have the updates been failing with? Is it also an 0x8007054F?
(3) Do you currently have a copy of Microsoft Visual C++ 2005 currently installed on the PC?

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Answer 2

imxlazlo Author

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Feb 6, 2010 3:25 PM in response to b noir

Thank you for such a quick response.

(1) The version of Vista I am currently using is Home Premium, 32-bit.
(2) And last time I checked my History I had several failures I believe, however now I only see one failed update, that being Update for Windows (KB944036). The error code listed 8000FFFF. Apparently it's an update for Internet Explorer 8.
(3) And I do not believe I have Microsoft Visual C++ 2005 installed on this computer, as I just tried to install it and I received this error message:
http://i45.tinypic.com/a3m7bc.png

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Answer 3

b noir

Level 9

72,324 points

Feb 6, 2010 3:42 PM in response to imxlazlo

Thanks!

(3) And I do not believe I have Microsoft Visual C++ 2005 installed on this computer, as I just tried to install it and I received this error message: http://i45.tinypic.com/a3m7bc.png

Okay ... that rules out one possible treatment. Sometimes people with the redistributable installed can get past this by applying a security update for it ... but it looks like the same sorts of problems are preventing it from installing.

(2) And last time I checked my History I had several failures I believe, however now I only see one failed update, that being Update for Windows (KB944036). The error code listed 8000FFFF. Apparently it's an update for Internet Explorer 8.

The other primary strategy we (I?) have for dealing with these is to attempt to treat any underlying issues on the PC that prevent Windows Updates from installing. Although I have a sneaking suspicion that your 8000FFFF is related to your IE being uninstalled, I think we'd probably better try following up on the following document:

[Error when you download updates using Windows Update or Microsoft Update: 8000FFFF|http://support.microsoft.com/kb/946414]

After applying those measures, do your Windows update and/or iTunes installation failures clear up?

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Answer 4

imxlazlo Author

Level 1

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Feb 6, 2010 8:05 PM in response to b noir

Wow. It worked like a charm! Thank you so much! 🙂

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Answer 5

b noir

Level 9

72,324 points

Feb 6, 2010 9:58 PM in response to imxlazlo

🙂 Excellent news! Glad you're up and running again.

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