5 Replies Latest reply: Feb 8, 2010 11:25 AM by Stacker02
Stacker02 Level 1 (0 points)
Can someone help?I purchased iphone in USA (I live in U.K.)Got it to work in U.K. on O2 using correct sim, etc. Updated to firmware 3.1.3 now all I get when I enter iTunes is a message "The sim card inserted in this iphone does not appear to be supported" Can anyone help resolve this issue so I can use my beloved iphone again?

HP Netbook, iPhone OS 3.1.3
  • Allan Sampson Level 10 (123,405 points)
    The iPhone is sold in the U.S. as carrier locked with AT&T only. If you are using an O2 SIM card with the iPhone, this means your iPhone was hacked to be unlocked. Installing a firmware update on a carrier locked iPhone that has been hacked to be unlocked re-locks the iPhone to the designate carrier the iPhone was sold as carrier locked with - in this case with AT&T, and the same applies when restoring such an iPhone with iTunes if wanted or needed.

    Hacking a carrier locked iPhone to unlock it or for any reason is against Apple's license agreement for the iPhone, is not supported by Apple directly or indirectly via these discussions, and voids the warranty.
  • iphone3Gguy Level 3 (565 points)
    According to Locating iPhone wireless carriers http://support.apple.com/kb/HT1937

    O2 Carrier offers authorized unlocking. It is available but May include an additional fee or requirement. Contact carrier for more information.

    You will have to contact them to get the iPhone unlocked again to use with a different carrier. The iPhone is looking of their SIM to activate.
  • Allan Sampson Level 10 (123,405 points)
    O2 offers unlocking for an iPhone sold in the UK as carrier locked with O2. I doubt O2 will unlock an iPhone sold as carrier locked with another carrier.
  • iphone3Gguy Level 3 (565 points)
    Allan I was thinking of it backwards. You are right. It is looking for the AT&T SIM.
  • Stacker02 Level 1 (0 points)
    I have contacted O2 and AT&T and neither can help. That's a lot of money down the drain for me! Anyway thanks for your help gentlemen.