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iPOD Touch has stopped being recognised on my computer

2746 Views 7 Replies Latest reply: Feb 21, 2010 11:37 PM by Ingo2711 RSS
john1308 Calculating status...
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Feb 8, 2010 11:50 AM
My iPOD Touch has linked to my iTunes sucessfully for a year or two until last week when it stopped being recognised. It is recognised when I plug it into my daughter's computer, and when I did this the iPOD software successfully updated.

Also my other daughter's iPOD Nano is recognised on MY computer.

I have re-installed iTunes and updated all USB drivers but problem persists.

The iPOD does appear as a connected peripheral on my computer.

I have tried re-setting/restoring the iPOD Touch. It has only gone into Restore mode a couple of times and iTunes starts downloading. However, nothing happens subsequently except an Apple Mobile Device has stopped working message appears.

Can anyone help?

John
Vaio, Windows Vista
  • Ingo2711 Level 6 Level 6 (16,815 points)
    Welcome to the discussions,
    did you already try to remove and reinstall Apple Mobile Device Service? http://support.apple.com/kb/TS1567
    MBP 17'' 2,16GHz, Mac OS X (10.6.2), ipod 5G, iPhone3G 16GB, ipod touch 2ndGen
  • Ingo2711 Level 6 Level 6 (16,815 points)
    As far as I know, the Nano does not need AMDS to be recognized. Anyway, did you check the USB drivers present on the other computer when the ipod is connected and compare them to the ones on your computer? Check the "ipod only" section in this article: http://support.apple.com/kb/TS1538
    MBP 17'' 2,16GHz, Mac OS X (10.6.2), ipod 5G, iPhone3G 16GB, ipod touch 2ndGen
  • Ingo2711 Level 6 Level 6 (16,815 points)
    john1308 wrote:
    The only thing I have done on this computer re device drivers is to start using a USB mouse (which installed drivers) and I also checked them all for updates. Only the Intel ones updated.

    I think the driver conflict is between the mouse drivers and the ipod drivers. A similar conflict between a logitech's webcam driver and iTunes drivers resulted in a Blue Screen in Windows until the webcam drivers got updated by the manufacturer. http://support.apple.com/kb/TS1502
    The only way to find out would be deinstalling the mouse software and installing iTunes and Apple Mobile Device Service again.
    MBP 17'' 2,16GHz, Mac OS X (10.6.2), ipod 5G, iPhone3G 16GB, ipod touch 2ndGen
  • Ingo2711 Level 6 Level 6 (16,815 points)
    See this article about possible solutions for error 1611: http://support.apple.com/kb/TS1275
    MBP 17'' 2,16GHz, Mac OS X (10.6.2), ipod 5G, iPhone3G 16GB, ipod touch 2ndGen

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