7 Replies Latest reply: Feb 21, 2010 11:37 PM by Ingo2711
john1308 Level 1 Level 1 (0 points)
My iPOD Touch has linked to my iTunes sucessfully for a year or two until last week when it stopped being recognised. It is recognised when I plug it into my daughter's computer, and when I did this the iPOD software successfully updated.

Also my other daughter's iPOD Nano is recognised on MY computer.

I have re-installed iTunes and updated all USB drivers but problem persists.

The iPOD does appear as a connected peripheral on my computer.

I have tried re-setting/restoring the iPOD Touch. It has only gone into Restore mode a couple of times and iTunes starts downloading. However, nothing happens subsequently except an Apple Mobile Device has stopped working message appears.

Can anyone help?

John

Vaio, Windows Vista
  • Ingo2711 Level 7 Level 7 (20,485 points)
    Welcome to the discussions,
    did you already try to remove and reinstall Apple Mobile Device Service? http://support.apple.com/kb/TS1567
  • john1308 Level 1 Level 1 (0 points)
    I had not tried this. I just did this as directed i.e. stopped the service then restarted it, but this did not cure the problem. If it had been the problem, the my daughter's Nano would not have connected, I assume, but it does. Also my iPOD Touch does connect to iTunes on another computer.

    Any more ideas?

    Thanks,

    John
  • Ingo2711 Level 7 Level 7 (20,485 points)
    As far as I know, the Nano does not need AMDS to be recognized. Anyway, did you check the USB drivers present on the other computer when the ipod is connected and compare them to the ones on your computer? Check the "ipod only" section in this article: http://support.apple.com/kb/TS1538
  • john1308 Level 1 Level 1 (0 points)
    I have now removed and re-installed every piece of Apple Software on my laptop. I assume this would result in the drivers being re-installed.

    However, when I plug the iPOD in a message comes up 'Installing Device Drivers'. Then a message comes up that they are installed successfully, but it does also say 'Searching folders for preconfigured drivers...'. After 10 mins I assumed this did not mean anything and closed the window.

    It is not convenient for me to check the other computer's drivers. Anyway, the iPOD used to work on this computer. The only thing I have done on this computer re device drivers is to start using a USB mouse (which installed drivers) and I also checked them all for updates. Only the Intel ones updated.

    Needless to say the iPOD is still unrecognised in iTunes.

    Any further help much appreciated.

    John
  • Ingo2711 Level 7 Level 7 (20,485 points)
    john1308 wrote:
    The only thing I have done on this computer re device drivers is to start using a USB mouse (which installed drivers) and I also checked them all for updates. Only the Intel ones updated.

    I think the driver conflict is between the mouse drivers and the ipod drivers. A similar conflict between a logitech's webcam driver and iTunes drivers resulted in a Blue Screen in Windows until the webcam drivers got updated by the manufacturer. http://support.apple.com/kb/TS1502
    The only way to find out would be deinstalling the mouse software and installing iTunes and Apple Mobile Device Service again.
  • john1308 Level 1 Level 1 (0 points)
    I removed the mouse software and all Apple s/w then reinstalled Apple s/w. iPOD still not recognised. I then put the iPOD in Restore mode. When connected to my laptop, restore started, but failed with error code 1611. I was able to successfully restore the iPOD on my daughter's PC, though, and the iPOD connects to this OK and will transfer tunes. It has none of the original content, but does receive email via wifi and also plays YouTube videos. There are two other oddities - iTunes takes over 30 secs to load on my laptop - much longer than was the case before this problem began. Also the iPOD battery level indicator always shows full, even when it has been used for a while. I am currently trying to run it down by repeated playing of iTunes videos.

    Any further advice?

    Thanks,

    John
  • Ingo2711 Level 7 Level 7 (20,485 points)
    See this article about possible solutions for error 1611: http://support.apple.com/kb/TS1275