iPOD Touch has stopped being recognised on my computer

Question

Level 1

0 points

iPOD Touch has stopped being recognised on my computer

My iPOD Touch has linked to my iTunes sucessfully for a year or two until last week when it stopped being recognised. It is recognised when I plug it into my daughter's computer, and when I did this the iPOD software successfully updated.

Also my other daughter's iPOD Nano is recognised on MY computer.

I have re-installed iTunes and updated all USB drivers but problem persists.

The iPOD does appear as a connected peripheral on my computer.

I have tried re-setting/restoring the iPOD Touch. It has only gone into Restore mode a couple of times and iTunes starts downloading. However, nothing happens subsequently except an Apple Mobile Device has stopped working message appears.

Can anyone help?

John

Vaio, Windows Vista

Posted on Feb 8, 2010 11:50 AM

Reply

Answer 1

Ingo2711

Level 9

70,095 points

Feb 9, 2010 11:32 AM in response to john1308

Welcome to the discussions,
did you already try to remove and reinstall Apple Mobile Device Service? http://support.apple.com/kb/TS1567

Reply

Answer 2

john1308 Author

Level 1

0 points

Feb 9, 2010 12:10 PM in response to Ingo2711

I had not tried this. I just did this as directed i.e. stopped the service then restarted it, but this did not cure the problem. If it had been the problem, the my daughter's Nano would not have connected, I assume, but it does. Also my iPOD Touch does connect to iTunes on another computer.

Any more ideas?

Thanks,

John

Reply

Answer 3

Ingo2711

Level 9

70,095 points

Feb 9, 2010 12:30 PM in response to john1308

As far as I know, the Nano does not need AMDS to be recognized. Anyway, did you check the USB drivers present on the other computer when the ipod is connected and compare them to the ones on your computer? Check the "ipod only" section in this article: http://support.apple.com/kb/TS1538

Reply

Answer 4

john1308 Author

Level 1

0 points

Feb 9, 2010 3:13 PM in response to Ingo2711

I have now removed and re-installed every piece of Apple Software on my laptop. I assume this would result in the drivers being re-installed.

However, when I plug the iPOD in a message comes up 'Installing Device Drivers'. Then a message comes up that they are installed successfully, but it does also say 'Searching folders for preconfigured drivers...'. After 10 mins I assumed this did not mean anything and closed the window.

It is not convenient for me to check the other computer's drivers. Anyway, the iPOD used to work on this computer. The only thing I have done on this computer re device drivers is to start using a USB mouse (which installed drivers) and I also checked them all for updates. Only the Intel ones updated.

Needless to say the iPOD is still unrecognised in iTunes.

Any further help much appreciated.

John

Reply

Answer 5

Ingo2711

Level 9

70,095 points

Feb 9, 2010 11:50 PM in response to john1308

john1308 wrote:
The only thing I have done on this computer re device drivers is to start using a USB mouse (which installed drivers) and I also checked them all for updates. Only the Intel ones updated.

I think the driver conflict is between the mouse drivers and the ipod drivers. A similar conflict between a logitech's webcam driver and iTunes drivers resulted in a Blue Screen in Windows until the webcam drivers got updated by the manufacturer. http://support.apple.com/kb/TS1502
The only way to find out would be deinstalling the mouse software and installing iTunes and Apple Mobile Device Service again.

Reply

Answer 6

john1308 Author

Level 1

0 points

Feb 20, 2010 1:45 AM in response to Ingo2711

I removed the mouse software and all Apple s/w then reinstalled Apple s/w. iPOD still not recognised. I then put the iPOD in Restore mode. When connected to my laptop, restore started, but failed with error code 1611. I was able to successfully restore the iPOD on my daughter's PC, though, and the iPOD connects to this OK and will transfer tunes. It has none of the original content, but does receive email via wifi and also plays YouTube videos. There are two other oddities - iTunes takes over 30 secs to load on my laptop - much longer than was the case before this problem began. Also the iPOD battery level indicator always shows full, even when it has been used for a while. I am currently trying to run it down by repeated playing of iTunes videos.

Any further advice?

Thanks,

John

Reply

Answer 7

Ingo2711

Level 9

70,095 points

Feb 21, 2010 11:37 PM in response to john1308

See this article about possible solutions for error 1611: http://support.apple.com/kb/TS1275

Reply