Dr Video

Q: Failed 3x crash service down

I'm running Final Cut Studio 7. I have an Dual Quad Core Intel Xeon 2.66 Mhz Mac
I'm using Leopard 10.5.8 Ever since I got Final Cut Studio 7 Installed, I have not been able to use Compressor. I have tried clearing the batch folder, repairing permissions, un-installing and re-installing Qmaster & Compressor.

All I get is Failed 3x crash service down.

Mac G5 2.0 GHZ, Mac OS X (10.5.8), 6 GIGS Ram

Posted on Feb 9, 2010 3:28 PM

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Q: Failed 3x crash service down

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  • by onejalmeda1,

    onejalmeda1 onejalmeda1 Mar 10, 2010 8:54 PM in response to Dr Video
    Level 1 (0 points)
    Mar 10, 2010 8:54 PM in response to Dr Video
    Hey Dr. Video. Did you ever figure this out? I am having the same problem. very, very frustrating. As if video isn't time consuming enough...
    Thanks,
    Jeremy
  • by robcfx,

    robcfx robcfx Apr 20, 2010 4:59 PM in response to Dr Video
    Level 1 (0 points)
    Apr 20, 2010 4:59 PM in response to Dr Video
    Same problem here - Failed: 34x crash service down
    I had compressed several movies and then all of a sudden all I get is Failed: 34x crash service down. I changed nothing, it was working fine and now its been a couple weeks of hunting for an answer.
    FCP 7, Compressor 3.01 on a Mac Pro 8-core Intel Xeon 2.8

    So I just tried the same thing, same setting & video my MacBook Pro and it works.
    Whats up here?
  • by robcfx,

    robcfx robcfx Apr 20, 2010 5:17 PM in response to robcfx
    Level 1 (0 points)
    Apr 20, 2010 5:17 PM in response to robcfx
    Whoops! I meant- Failed: 3x crash service down
  • by robcfx,

    robcfx robcfx Apr 21, 2010 1:25 AM in response to Dr Video
    Level 1 (0 points)
    Apr 21, 2010 1:25 AM in response to Dr Video
    Same thing here on 8-core. Whats fully bizarre is that I was compressing files no with problems, comp was running. compressor was open and all was fine. I added another movie and got the error. I changed nothing and now its been 2 weeks that Compressor fails "Failed: 3x crash service down" with FCP 7 and Compressor 3.5.2
    Today I tried my MacBook Pro and it works.
  • by steveflp,

    steveflp steveflp Apr 27, 2010 3:10 PM in response to robcfx
    Level 1 (0 points)
    Apr 27, 2010 3:10 PM in response to robcfx
    same thing with me - no compressor after FCP 7 install. I can use compressor by FCP send to, and i put a big QT movie in DVD studio pro and it worked. the other test i did was with FCP closed, open compressor tried a 30 second file and it worked fine, put in a 31 minute file FAILED. - i deleted every thing apple support said to and re-installed compressor and qmaster and still no good. this is as drag as compressor always worked for me.
  • by Mark J1,

    Mark J1 Mark J1 Apr 27, 2010 11:47 PM in response to steveflp
    Level 1 (85 points)
    Apr 27, 2010 11:47 PM in response to steveflp
    Same here!! 3X crash! Must be some recent update, all i updated recently was Safari.

    This is really a pain, can someone from Apple look at this??

    Mark
  • by Mark J1,

    Mark J1 Mark J1 Apr 27, 2010 11:59 PM in response to Mark J1
    Level 1 (85 points)
    Apr 27, 2010 11:59 PM in response to Mark J1
    Anyone using Anti-Alias on? I turned mine off and compressor is working fine!!

    Everyone should tell apple this so they fix it!!

    Mark
  • by last resort,

    last resort last resort Apr 28, 2010 5:58 AM in response to Dr Video
    Level 1 (95 points)
    Apr 28, 2010 5:58 AM in response to Dr Video
    I didn't have anti-alias on but taking a hint from that I turned on Frame Controls and then turned them back off and it works. Seems there some memory glitch in Frame Controls, I suspect its cache oriented.
    Although I got it to work again I'm not calling this solved just yet because some people have said this issue is intermittent.
  • by Jon Chappell,

    Jon Chappell Jon Chappell Apr 28, 2010 6:02 AM in response to Mark J1
    Level 5 (4,005 points)
    Apr 28, 2010 6:02 AM in response to Mark J1
    Mark J1 wrote:
    Everyone should tell apple this so they fix it!!


    Everyone experiencing this problem should submit a bug report to Apple. The more reports they get, the higher priority it receives.

    http://bugreport.apple.com (requires a free developer account)
  • by we88,

    we88 we88 May 16, 2010 2:52 AM in response to Dr Video
    Level 1 (0 points)
    May 16, 2010 2:52 AM in response to Dr Video
    Turning anti alias off also worked for me for this problem, but this is a workaround NOT a solution. Definitely a bug. Only began happening for me after I paid the cash and upgraded to FCS2.
  • by Brian Gary,

    Brian Gary Brian Gary May 17, 2010 10:33 AM in response to we88
    Level 2 (285 points)
    May 17, 2010 10:33 AM in response to we88
    On thing that can be worthwhile when addressing Compressor/QMaster issues is to FULLY uninstall and then reinstall those two components.

    Here's a free app that will help you with the uninstall:

    http://www.digitalrebellion.com/fcs_remover.htm

    You can then use Pacifist to just install Compressor and QMaster while leaving the rest of the apps alone.

    bg
  • by w.pasman,

    w.pasman w.pasman Jun 27, 2010 12:08 AM in response to Dr Video
    Level 1 (25 points)
    Jun 27, 2010 12:08 AM in response to Dr Video
    Same problem here. But I am using final cut studio 2 (final cut 6.0.6, compressor 3.0.5). Running on MacBook Pro 2.33 dual core, OSX 10.6.3.

    In order to see the "Failed 3x crash" I have to manually start the batch monitor and click the icon:

    Job Type: Compressor
    Priority: High
    Time Elapsed: 2:26:20
    Time Remaining: 0:00:00
    Percent Complete: 100
    Status: Failed: 3x crash service down

    I tried to set destination to various disks - the source disk (usb) and the system disk (internal HD). Both failed.
  • by gellstone,

    gellstone gellstone Jul 8, 2010 2:25 PM in response to last resort
    Level 1 (0 points)
    Jul 8, 2010 2:25 PM in response to last resort
    For what it's worth, none of the potential solutions mentioned above resolved this for me. However, I did check the box beside "Include Chapter Markers only" after selecting the "Extra" tab in the video inspector, and this yielded a successful compression.
  • by hiproductions,

    hiproductions hiproductions Jul 30, 2010 10:35 AM in response to gellstone
    Level 1 (0 points)
    Jul 30, 2010 10:35 AM in response to gellstone
    Same Issue of the 3x crash error on compressor. I clicked the "include chapter markers only" and it began compressing fine. I was concerned that it would delete some or all of my chapter markers because I left them generically named, but it didn't delete them at all...all chapter markers came through fine. Thanks for posting this workaround.
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