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Windows 7 shuts down unexpectedly when I close my lid

7595 Views 16 Replies Latest reply: Mar 2, 2010 7:07 AM by bhall7 RSS
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vanquish72 Calculating status...
Currently Being Moderated
Feb 9, 2010 6:08 PM
I recently installed Windows 7 Professional x86, and recently when I close my lid my computer instead of going to sleep, which is what the power setting is set to, it shuts down. When I open my computer, I have to turn my computer on and when Windows loads, I get the 'Windows shut down unexpectedly' window. Has anyone heard of this happening or has had it happen to them or knows how to fix it?
Early 2008 MacBook-Black 2.4 GHz, Mac OS X (10.6.2), 4GB RAM, 250GB HDD, Boot Camped w/ Windows 7 Professional
  • b noir Level 9 Level 9 (71,990 points)
    I get the 'Windows shut down unexpectedly' window.


    Hmmm. There's a few different things that might cause a bad shutdown on Windows 7 under those circumstances.

    Let's check to see if your Problem History can give us more of a heads up about the cause of the problem.

    Head into your Problem Reports and Solutions Control Panel (Or the Windows 7 equivalent ... the "Action Center"?) and open your problem history. Look for Problem reports that occurred at about the same time as the bad shutdowns, open them up and have a look through them.

    Do they all seem to be saying pretty much the same thing? If so, paste the contents of a typical report into a reply here so we can have a look.
    Lenovo t61 laptop, Windows XP Pro, various ipod models
  • b noir Level 9 Level 9 (71,990 points)
    Interesting ... by any chance have you had the Windows sidebar open at the times when you've had the shutdowns? In amongst the hardware-BIOSy sorts of causes discussed in the following thread at Microsoft Technet, there's a hint that that can help with this:

    [Iam having Microsoft-Windows-Kernel-Power crashes|http://social.technet.microsoft.com/Forums/en/w7itproperf/thread/9e71f6 00-7c62-4869-8236-964e93d17936]
    Lenovo t61 laptop, Windows XP Pro, various ipod models
  • bhall7 Level 1 Level 1 (0 points)
    I'm having this exact same problem! It seems to have started just last month when the notoriously-failing 3.1 update for Boot Camp came out. I've also discovered that the MacBook seems to be running super hot lately and the fan is kicking on more than it should.

    I've searched through the Windows logs and there doesn't seem to be any indication of what caused the error.

    Everything was fine until this 3.1 upgrade (which doesn't even install properly, BTW).

    Actually, just a few minutes ago while watching a streaming video replay of an Olympic event, the machine completely powered off. I suspect that the CPU got too hot and the auto-shutoff mechanism kicked in to prevent permanent damage to the system.
    MacBook 13.3" 2.4Ghz Black (Q3 2008), Mac OS X (10.6.2), Windows 7 Pro x64
  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Feb 16, 2010 8:41 PM (in response to bhall7)
    I've also discovered that the MacBook seems to be running super hot lately and the fan is kicking on more than it should.


    That sounds more like a standard Windows overheating shutdown, if there's no errors showing up in the event logs whatsoever.
    Lenovo t61 laptop, Windows XP Pro, various ipod models
  • The hatter Level 9 Level 9 (58,560 points)
    Currently Being Moderated
    Feb 17, 2010 3:25 AM (in response to b noir)
    Mac Pro 8800GT 10K VelociRaptor, Mac OS X (10.6.2), Windows 7 i7 3.2GHz GTX 260-216
  • bhall7 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 17, 2010 7:27 AM (in response to b noir)
    Yeah, it very well could be a Windows issue. I just noticed this issue occurring around the same time Boot Camp 3.1 was released (which never really installed correctly on its own, I had to extract the files from the .exe and manually run each individual driver package--totally annoying).

    However, I think that a recent Microsoft update could be causing this (http://www.bhall.com/2010/01/reliability-update-for-windows-7.html). Let's hope it gets resolved by either Apple or Microsoft soon.
    MacBook 13.3" 2.4Ghz Black, Mac OS X (10.6.2), Windows 7 Pro x64
  • gcsaky Calculating status...
    Currently Being Moderated
    Feb 17, 2010 10:00 AM (in response to bhall7)
    Hi, I experienced the same problem after upgrading BC to 3.1. I was working in a CRM application on a website. When the machine shut down. It happened several times in different situations: e.g. working in Outlook.
    MacBook 13" UniBody - 2010, Mac OS X (10.6.2)
  • b noir Level 9 Level 9 (71,990 points)
    Many thanks for the heads up again, hatter!

    I've been seeing a lot about 2 and 3 lately. HP has them bundled into an "essential operating system enhancement" package on the downloads pages for their Windows-7-supported models.

    I'm hoping 2 will have a reasonable amount of impact on some of my other "advice fields" ... I've been having way too much success recently in iPod/iPhone-connection-related contexts with the old trick from from the following document:

    [iPod not recognized when connected to Windows laptop over USB|http://support.apple.com/kb/TS1401]

    Fingers crossed, the hot-fix will help put that particular advice industry out of business.
    Lenovo t61 laptop, Windows XP Pro, various ipod models
  • bhall7 Level 1 Level 1 (0 points)
    @ubuntu72, which specific hotfix did you apply?
    MacBook 13.3" 2.4Ghz Black, Mac OS X (10.6.2), Windows 7 Pro x64
  • The hatter Level 9 Level 9 (58,560 points)
    Currently Being Moderated
    Feb 18, 2010 12:48 AM (in response to bhall7)
    That was a winner!

    "this reliability update fixes.... reliability!"

    And I thought with all the Apple updates ("this update improves reliability and performance issues") had copyrighted redundancy!!
    Mac Pro 8800GT 10K VelociRaptor, Mac OS X (10.6.2), Windows 7 i7 3.2GHz GTX 260-216
  • bhall7 Level 1 Level 1 (0 points)
    The Microsoft hotfix (KB979444) did not resolve the issue for me. After installing the hotfix, I closed the lid of my MacBook and it completely powered off and I lost all of my work. When it started back up, I got the familiar "Windows was not shut down properly" message.
    MacBook 13.3" 2.4Ghz Black, Mac OS X (10.6.2), Windows 7 Pro x64
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