4 Replies Latest reply: Apr 28, 2010 9:33 AM by slim jim perkins
ajaysonu Level 1 Level 1
My IPod sudenly has lost sound. It was working fine & day before when i put it on, there was no sound. I tried changing the headphones & also tried retoring the factory setting through itunes but still not working. Can someone please suggest something?? Please help!!! Is restoring & formatting same thing??? How do i Format it??

Ipod 5th generation Video, iPhone OS 3.1.2
  • planb77 Level 7 Level 7
    Hello ajaysonu,
    And welcome to Apple Discussions!

    Is restoring & formatting same thing??? How do i Format it??

    No, they are not. Restoring the iPod will only delete all the content from the iPod and set it back to its original default settings. Formatting the iPod will wipe everything and rebuild the drive's file system. So, formatting goes just one step further really.

    However, if your iPod's sound isn't working, formatting it will have no effect because the problem probably lies with the hardware of the iPod itself, usually the headphone jack or the motherboard. You might want to consider getting your iPod serviced. As to where, that is up to you. There are a plethora of third party repair companies out there who will only charge a small fee to diagnose the problem as well as charge you a bit more to repair it as well.

  • ajaysonu Level 1 Level 1
    Thankyou very very much for your help. I appreciate it a lot. Will get it Serviced then...
  • ttree Level 1 Level 1
    ajaysonu ----- read this post (jump to the last few pages)

    Apple has acknowledged this as a defect and will fix/replace your ipod (even outside warranty) for FREE!
  • slim jim perkins Level 1 Level 1
    were you able to get the problem fixed? i am having the same problems with my ipod and would like to know the info to get the ball rolling on repairs. please help me out