7 Replies Latest reply: Feb 10, 2010 12:21 PM by MSglol
MSglol Level 1 Level 1 (0 points)
Hi, I've got an UK-account for iTunes but just recived a gift certificate from the US iTunes. When I try to change the country I get that I need to spend my balance of 0,11 pound before I change my country. But what on earth can I spend 0,11 pound on? Is there some way to remove that money and then change the country?

Message was edited by: MSglol
  • roaminggnome Level 10 Level 10 (92,360 points)
    You can't buy from the another country's store.

    "Purchases or rentals (as applicable) from the iTunes Store are available to you only in the United States, its territories, and possessions, and are not available in any other location. You agree not to use or attempt to use the iTunes Store from outside of the available territory. Apple may use technologies to verify such compliance."

    http://www.apple.com/legal/itunes/us/terms.html

    "The Service is currently available only in the United Kingdom and is not available in any other location. You agree not to use or attempt to use the Service from outside of the available territory, and that iTunes may use technologies to verify your compliance."

    http://www.apple.com/legal/itunes/uk/terms.html
  • MSglol Level 1 Level 1 (0 points)
    But that doesn't really answer my question. I need to change the country of my account from the UK store to the US store. But there is £0,11 in the credit balance stopping me from doing this. I need to either find a way to spend £0,11 or get the £0,11 removed from my account.

    It says I have to spend my balance before I can change stores.

    But what on earth costs £0,11?
  • roaminggnome Level 10 Level 10 (92,360 points)
    Even if you change stores, you will not be able to buy unless you have a U.S. address and a credit card that is billed to that address and you are in the U.S.

    " I need to either find a way to spend £0,11 or get the £0,11 removed from my account."


    You can buy a song.

    You can e-mail itunes support and ask:

    http://www.apple.com/support/itunes/
  • MSglol Level 1 Level 1 (0 points)
    I've tried sending them emails, but I just recive error messages when I press «send». That's why I hoped I would get some help in here.

    And a song costs £0,99.. If it were that easy you wouldn't find me in here complaining, would you?
  • roaminggnome Level 10 Level 10 (92,360 points)
    " If it were that easy you wouldn't find me in here complaining, would you?"

    I have no idea. People constantly ask questions that are covered in manuals, the press, the help feature, etc.


    "And a song costs £0,99."

    So, what's the problem? The .11 would be gone if you bought a song. The additional .88 would be charged to your card. Problem solved.
  • varjak paw Level 10 Level 10 (169,820 points)
    I need to change the country of my account from the UK store to the US store.

    You can't. Again, you cannot use a US-issued gift certificate with your UK-based iTunes Store account, and the terms of service for the iTunes Store prohibit your attempting to use the US iTunes Store since you apparently don't live in the US. Unless you've moved to the United States, there's nothing further that can be done to help you with this issue.

    I would suggest you contact the person who gave you this gift certificate and let them know. Perhaps if they contact the iTunes Store, the Store will take pity on them and refund their money (though the iTunes Store is pretty clear that gift certificates don't work outside of the country of purchase).

    Regards.
  • MSglol Level 1 Level 1 (0 points)
    Fixed; a short chat with apple support resulted in them removing the credit and changing my account to a US account.

    Well, so long.