2972 Views 7 Replies Latest reply: Feb 11, 2010 1:21 PM by cowtrail
I had a big problem using TT on my Mac two years ago, lots of incompatibility issues, when I spoke with their tech support and, was trying to trouble shoot my issues he was speaking to me in Windows terminology, I had to stop him about two or three time and explain to him that I was running Tiger and
not Windows XP. It took him a few minutes to come to the realization that he was clueless.
Needless to say I never found anybody on their end who could talk OS X , the end result is I fixed the problem myself and the fallowing year, my TT was completely free.
This year I just used the browser based just to be on the safe side.
I'm willing to lay the odds , if your running Snow Leopard TT is not up to speed...
Nevertheless I hope you get it worked out and, sorry I could not be of any help
Double-check with the TT support page: that may be a bug in their installer, and they may have an alternate manual link for a download, or at least a bug-report.
Also, make sure your TT app is in the default folder specified for the original install. If you move the app around, or rename it, you may have problems.
Some things to check:
1. Make sure you are not running TT off the CD (if you bought the physical version)
2. Make sure TT is installed in the main Applications folder on your HD (not one of the user-specific Application folders)
3. Make sure the user account you are using on your Mac has permission to read/write to the TT application folder
4. When you download updates or State forms, make sure you are logged into the same user account that you used to install TT.