2741 Views 1 Reply Latest reply: Feb 11, 2010 10:54 AM by planb77
And welcome to Apple Discussions!
Try manually forcing the iPod into Disk Mode and then reconnecting it to iTunes to see if that helps. If it does, I would recommend performing a Restore of the device.
[Putting iPod into Disk Mode|http://support.apple.com/kb/HT1363]
Otherwise, maybe check out this Apple support document for more help as well.