Previous 1 2 Next 28 Replies Latest reply: Feb 22, 2010 4:35 AM by rdmarino
rdmarino Level 1 Level 1 (0 points)
My iPod touch will not sync or even be recognized in iTunes. I found that iTunesHelper.exe is not installed on my computer. Is it possible to redownload it without reinstalling iTunes?

Windows Vista
  • b noir Level 9 Level 9 (72,020 points)
    I found that iTunesHelper.exe is not installed on my computer. Is it possible to redownload it without reinstalling iTunes?


    Have you tried a repair install of iTunes?

    Restart the PC. Don't open any applications. Now head into your Uninstall a program control panel, select iTunes and then click the Repair link.

    Does the repair install go through okay? If so, do you have an iTunesHelper back?
  • rdmarino Level 1 Level 1 (0 points)
    I have actually tried that, after completely removing and reinstalling everything twice. No luck either. It *****, I can't even sync my iPod without it. :/
  • b noir Level 9 Level 9 (72,020 points)
    Hmmm. Do you get any error messages when you launch iTunes, or start the computer, about iTunesHelper? If so, what do they say? (Precise text, please.)
  • rdmarino Level 1 Level 1 (0 points)
    I was getting an error message before I reinstalled iTunes, but I don't anymore. Now I just can't sync anymore. It has to be for a fact that it's an error with iTunesHelper because that's what allows my iPod to communicate and show up on iTunes, right?
  • b noir Level 9 Level 9 (72,020 points)
    It allows iTunes to launch if an iPod is connected. But a lot of the recognition is also handled by the iPod Service and/or the Apple Mobile Device Service.

    Can you check something for me please?

    Right-click your Task Bar and select "Task Manager". Go to the Processes tab. Click "Image name" to sort the processes alphabetically.

    Is iTunesHelper.exe showing up in the list of processes?
  • rdmarino Level 1 Level 1 (0 points)
    Yes...
  • b noir Level 9 Level 9 (72,020 points)
    Okay. You do definitely have an iTuneshelper on the PC then.

    We'd better start checking to see if there's an issue with Apple Mobile Device Support on the PC.

    Quit iTunes if you have it open. Unplug any ipod if you have one connected.

    In your Start menu, right-click "Computer" and select "Manage". Expand Services & Applications" and click on "Services". Maximise the window to better see what's going on.

    Do you see an "Apple Mobile Device Service" in the list of Services? If so, does its Startup type show as "Automatic" and its Status show as "Started"?
  • rdmarino Level 1 Level 1 (0 points)
    Yes...
  • b noir Level 9 Level 9 (72,020 points)
    Okay. Let's try stopping and then restarting the Service. Any better recognition after restarting the Apple Mobile Device Service?
  • rdmarino Level 1 Level 1 (0 points)
    No luck
    I've tried that like a million times. And I've restarted every other running Apple service multiple times.
  • b noir Level 9 Level 9 (72,020 points)
    Okay. Try posting your iPod/iPhone connection diagnostics for us. Open iTunes, connect the Touch, Go "Help > Run diagnostics", click "Next" and then click "Next" again. Paste the contents of the diagnostics into a reply here.
  • rdmarino Level 1 Level 1 (0 points)
    Microsoft Windows Vista x64 x64 Home Premium Edition Service Pack 2 (Build 6002)
    HP-Pavilion KQ505AA-ABA m8517c
    iTunes 9.0.3.15
    QuickTime 7.6.5
    FairPlay 1.6.16
    Apple Application Support 1.1.0
    iPod Updater Library 9.0d11
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 2.6.0.32
    Apple Mobile Device Driver 1.45.0.0
    Bonjour 1.0.6.2 (118.5)

    iTunes Serial Number EFE335E***7EE

    Current user is an administrator.
    The current local date and time is 2010-02-17 14:29:49.
    iTunes is not running in safe mode.

    Video Display Information

    Intel Corporation, Intel(R) G33/G31 Express Chipset Family


    ** External Plug-ins Information **

    Plug-in Name: Last.fm AudioScrobbler
    Plug-in Loaded: Yes
    Plug-in Version: 0.0.2
    Plug-in File Version: 3.0.2.0
    Plug-in Path: C:\Program Files (x86)\iTunes\Plug-ins\itw_scrobbler.dll

    Genius ID: e9d18220774ada901a8d85aeffcb070e

    ** Network Connectivity Tests **

    Network Adapter Information

    Adapter Name: {DB76914A-362F-4EB4-8F15-832E5B3FBC01}
    Description: Realtek RTL8168C(P)/8111C(P) Family PCI-E GBE NIC
    IP Address: 192.168.2.5
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.2.1
    DHCP Enabled: No
    DHCP Server:
    Lease Obtained: Wed Dec 31 18:00:00 1969

    Lease Expires: Wed Dec 31 18:00:00 1969

    DNS Servers: 68.87.68.166
    68.87.68.166
    68.87.74.166

    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Disabled

    Firewall Information

    Windows Firewall is off.

    Connection attempt to Apple web site was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was successful.
    Secure connection attempt to iPhone activation server was successful.
    Last successful store access was 2010-02-17 14:28:39.


    ** iPod/iPhone Connectivity Tests **

    iPodService 9.0.3.15 is currently running.
    iTunesHelper 9.0.3.15 is currently running.
    Apple Mobile Device service 2.50.39.0 is currently running.

    Universal Serial Bus Controllers:

    Intel(R) ICH9 Family USB Universal Host Controller - 2934. Device is working properly.
    Intel(R) ICH9 Family USB Universal Host Controller - 2935. Device is working properly.
    Intel(R) ICH9 Family USB Universal Host Controller - 2936. Device is working properly.
    Intel(R) ICH9 Family USB Universal Host Controller - 2937. Device is working properly.
    Intel(R) ICH9 Family USB Universal Host Controller - 2938. Device is working properly.
    Intel(R) ICH9 Family USB Universal Host Controller - 2939. Device is working properly.
    Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.
    Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.

    FireWire (IEEE 1394) Host Controllers:

    AGERE OHCI Compliant IEEE 1394 Host Controller. Device is working properly.

    Most Recent Device Not Currently Connected:

    iPod touch running firmware version 3.1.2
    Serial Number: 1A802*14N

    iPhone 3G running firmware version 3.0
    Serial Number: 86906*Y7H

    ** iPhone/iPod Touch Sync Tests **

    No iPhone or iPod found.

    <Edited by Host>
  • b noir Level 9 Level 9 (72,020 points)
    iPodService 9.0.3.15 is currently running.
    iTunesHelper 9.0.3.15 is currently running.
    Apple Mobile Device service 2.50.39.0 is currently running.


    That all looks okay.

    Windows Firewall is off.


    What make and version of firewall are you running on the PC, rd?
  • rdmarino Level 1 Level 1 (0 points)
    I'm using the latest version of McAfee Personal Firewall for my firewall. I don't know how to find the exact details though (version, etc.).
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