13 Replies Latest reply: Feb 15, 2010 2:39 AM by znilk
Peter Rouse Level 1 Level 1 (0 points)
I contacted technical support yesterday and after an hour on the phone got google working again. I was blocked from google again today so I followed the same procedure but nothing. I can get access though in safemode.

Has anyone else experienced this problem. It is exclusive to goole sites including youtube and email application that is set up with gmail account. All other computers work ok on the wireless connection including my itouch. I have also tried of different wireless connections.

MacBook Pro, Mac OS X (10.6.1)
  • dechamp Level 4 Level 4 (3,490 points)
    Maybe you should share what you tried that worked, and now doesn't work, so that nobody wastes your time.

    Also, just wondering who's "technical support" did you contact yesterday?
  • Peter Rouse Level 1 Level 1 (0 points)
    I might add to this that this seem to have initially started immediately after a Apple software update.
  • Peter Rouse Level 1 Level 1 (0 points)
    Booted in safemode - cleared caches in 3 directories. It work even now in safe mode but as soon as i do a regular boot access stops. No new software installed. As i said above happed just after apple software upgrade.

    I have no idea who i ended up with because I was passed off to someone else during the call.
  • Peter Rouse Level 1 Level 1 (0 points)
    misread your post - I contacted Apple tech support
  • William Kucharski Level 6 Level 6 (14,890 points)
    If it works in safe mode but not when booted it's very likely because of a conflict with a piece of third-party software.

    Do you have any third-party software of any type installed that has to deal with networking whatsoever?
  • Peter Rouse Level 1 Level 1 (0 points)
    No, not as far as I know. And nothing has been installed for at least 3 months.
  • dechamp Level 4 Level 4 (3,490 points)
    I'd make a new temporary Admin user account, log out, then log into the new user account to see if the problem is with your user account or the updated system.

    If the problem comes up in a different user account, then we look at repairing the system. If the problem is gone, then we look at repairing the user account.

    These two parts (System/User) are pretty much independent.
  • Seth Hodge Level 1 Level 1 (5 points)
    I too am experiencing the same problem and it started on the 11th as well.

    Creating a new admin account does not resolve the issue.

    Running in safe mode does resolve the issue.

    I can ping google.com and get the correct IP address. However running a trace route doesn't even show that it can get to the router. I've tried both wired and wireless and both at home and two other locations.

    It appears that whatever it is is system wide. Th eonly thing I can think that has happened is the last set of updates from Apple. Was it iLife updates and new RAW support?

    Any help would be greatly appreciated. I'm stuck using Bing trying to find an answer and it's like pulling teeth getting anything worthwhile out of that.
  • Michael Bradshaw Level 5 Level 5 (4,135 points)
    Seth Hodge wrote:
    I too am experiencing the same problem and it started on the 11th as well.

    Creating a new admin account does not resolve the issue.

    Running in safe mode does resolve the issue.

    I can ping google.com and get the correct IP address. However running a trace route doesn't even show that it can get to the router. I've tried both wired and wireless and both at home and two other locations.

    It appears that whatever it is is system wide. Th eonly thing I can think that has happened is the last set of updates from Apple. Was it iLife updates and new RAW support?

    Any help would be greatly appreciated. I'm stuck using Bing trying to find an answer and it's like pulling teeth getting anything worthwhile out of that.


    Seth - The updates certainly aren't causing the issue - thousands of people would be out and I'd expect a NYTimes headline news article if that were the case.

    Let's try to get things more specific.

    What one or two google sites are down? (perhaps http://www.google.com/ and https://mail.google.com/)

    What app is accessing those sites? (safari and Network Utility)

    Without knowing the specifics - I would start looking over my home router and DNS settings. Maybe change from my ISP DNS to either Google DNS or Open DNS to test. I'd also check and post that the names resolve to...

    Here's what I get for the above using Network Utility (located in /Applications/Utilities)

    <pre>
    Lookup has started ...


    ; <<>> DiG 9.4.3-P3 <<>> www.google.com cname +multiline +nocomments +nocmd +noquestion +nostats +search
    ;; global options: printcmd
    www.google.com. 443204 IN CNAME www.l.google.com.
    google.com. 11204 IN NS ns4.google.com.
    google.com. 11204 IN NS ns3.google.com.
    google.com. 11204 IN NS ns1.google.com.
    google.com. 11204 IN NS ns2.google.com.
    ns1.google.com. 196726 IN A 216.239.32.10
    ns2.google.com. 196728 IN A 216.239.34.10
    ns3.google.com. 196728 IN A 216.239.36.10
    ns4.google.com. 196728 IN A 216.239.38.10

    Lookup has started ...


    ; <<>> DiG 9.4.3-P3 <<>> mail.google.com cname +multiline +nocomments +nocmd +noquestion +nostats +search
    ;; global options: printcmd
    mail.google.com. 443106 IN CNAME googlemail.l.google.com.
    google.com. 11105 IN NS ns3.google.com.
    google.com. 11105 IN NS ns2.google.com.
    google.com. 11105 IN NS ns1.google.com.
    google.com. 11105 IN NS ns4.google.com.
    ns1.google.com. 196627 IN A 216.239.32.10
    ns2.google.com. 196629 IN A 216.239.34.10
    ns3.google.com. 196629 IN A 216.239.36.10
    ns4.google.com. 196629 IN A 216.239.38.10
    </pre>

    My traceroute to googlemail.l.google.com (74.125.95.18) is working presently. Can you traceroute to that host or IP?
  • znilk Level 1 Level 1 (5 points)
    I have the same problem. No access whatsoever to any Google services. I can ping www.google.com just fine using the Terminal but it won't show up in Firefox or Safari. So it doesn't seem to be a DNS issue or a problem with the router/Internet but specific to my Mac. I also tried different user accounts but it is the same for all of them.
    I experience the problem also since I updated my software... 3 updates I think: iLife - new RAW support etc., Wireless Keyboard firmware update and a third which I cannot remember.

    Anyone with an idea what could cause this problem? I know the relationship between Apple and Google isn't the best lately but looking them out entirely... :-/
    I appreciate any suggestions.
    z



    BTW: WiFi or LAN, still the same problem.
  • Seth Hodge Level 1 Level 1 (5 points)
    I agree that I don't think the updates were the problem. I was just trying to think of anything that corresponded to the time all google services stopped working (Google.com, youtube.com, Gmail, Voice, News...everything google related).

    I've resolved the issue, at leastI for now. I downloaded Onyx and cleared all the system caches. I figured it had to be something that was put in by a rouge webpage or popup (since you can't get away from them nowadays). Sure enough once they were cleared and I rebooted everything went back to normal.

    If the problem reoccurs I'll post again.
  • znilk Level 1 Level 1 (5 points)
    Onyx doesn't work for me... cleared all the caches but still cannot access any Google services
  • znilk Level 1 Level 1 (5 points)
    Problem solved!

    Somehow Onyx didn't do a good job in cleaning my caches... I deleted all content of the user/library/caches and system/library/caches folders myself, restarted and everything is up and running again