5791 Views 2 Replies Latest reply: Feb 12, 2010 2:22 PM by andyBall_uk
If the cable is frayed....
Whether your product is in or out-of-warranty, you can take your adapter to an Apple-Authorized Service Provider or Apple Retail Store for evaluation and replacement if necessary. You may be eligible for a replacement adapter free of charge provided there are no signs of accidental damage.
Although you are not required to bring in the computer used with the adapter please be sure to bring the serial number from the computer; it is required to process potential replacements. To locate the serial number for your computer please follow the steps in the article appropriate for your computer: MacBook, MacBook Pro, or MacBook Air.
If you plan to visit an Apple Retail store please make a reservation at the Genius Bar using http://www.apple.com/retail/geniusbar/ (available in some countries only).
Apple replaced mine in the USA, despite no applecare - quite right too, I'd say - but nonetheless, it was a pleasantly easy exchange.
Mine was the cable braided shield, just below the outer sleeve that had frayed. This carries the full charging current, and will get hot enough to melt plastic if it's used when there's not much conductor left conducting.