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iPhone doesn't recognize sim card anymore after the update

7761 Views 22 Replies Latest reply: Feb 23, 2010 3:03 AM by kingcyprus RSS
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Feb 13, 2010 3:27 AM
The update completely borked my phone. I bought it in Beijing, China. Made sure it was unlocked (from an official apple store) and they told me it was. Worked fine with my Swedish sim card, went back to China after a few months and it worked fine with my Chinese sim card. Got a popup today from itunes telling me that there's an upgrade so I upgraded it. Now it tells me it doesn't support my sim card, I've tried recovering it with DFU/DUF (cant remember the name) but it didn't help. This really blows, if I've lost all of my phone numbers etc now because of this bleep I'm going to be furious.

Any tips? Ideas?
iPhone OS 3.1.3
  • Graham Outterside Level 4 Level 4 (2,910 points)
    Which card is giving the message - the Swedish or the Chinese one ?

    And did you try the other ?
    MacBook Pro 15", Mac OS X (10.6.2), iPhone 3GS 32G
  • wjosten Level 10 Level 10 (91,370 points)
    If it was officially unlocked, it should not have been locked when you updated. What sim do you have in the phone right now?
    MacBook Pro
  • wjosten Level 10 Level 10 (91,370 points)
    See if you can force the phone into recovery mode:

    Leave the USB cable connected to your computer, but NOT your phone, itunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new. Select your backup & re-sync your itunes content, if successful.
    MacBook Pro
  • wjosten Level 10 Level 10 (91,370 points)
    Unfortunately, it appears that your phone has been locked. I'm guessing to the Swedish carrier you last used. Doesn't make much sense as that should not have happened. You're gonna have to go to an Apple store to get this fixed.
    MacBook Pro
  • wjosten Level 10 Level 10 (91,370 points)
    There's nothing more you can do. If you're getting the same message with the Swedish sim, that means your phone is locked to an unknown carrier. Go to an Apple store, take both sims & have the geniuses sort this out.
    MacBook Pro
  • wjosten Level 10 Level 10 (91,370 points)
    If you in fact bought this phone from an official Apple store, as stated in your first post, you need to contact Apple directly:

    (86) 4006-272273

    http://www.apple.com.cn/support/
    MacBook Pro
  • wjosten Level 10 Level 10 (91,370 points)
    Yes, but contact Apple directly through the links I provided. What they did violates Apple's reseller agreements. You're gonna have to invest some time & effort here, but if you're persistent, but polite, I believe the outcome will be satisfactory.
    MacBook Pro
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