10 Replies Latest reply: Oct 29, 2011 11:09 AM by Square Peg
Toasterdon Level 1 (0 points)
Here's a weird one. (MacBook Pro 2.4G 10.6.2) Tried to buy something on the itunes store, and my password does not work. So, I recover the password. Still doesn't work. Then I reset the password... 3 times. None of those work either.

So, I go to my office computer (Mac Pro 8-core 10.6.2) and reset the password again. Works fine. I can access the itunes store or anything else on Apple's site. I take that same password into the other room, and using the MacBook Pro, the itunes store says "invalid user or password" and will not allow me on. Yet, I am still on that computer, using that same password, to log into the forums here... This computer will log into Apple but not into itunes.

itunes support says that since the password is stored on their site, it should work on either computer. It doesn't.




Mac Pro, Mac OS X (10.6.1)
  • akray Level 1 (0 points)
    I'm having the exact same experience. All I want to do is turn on genius, though.
  • Toasterdon Level 1 (0 points)
    Sounds like we found something here. Anyone?


  • yaymegson Level 1 (0 points)
    I'm in the same boat as both of you. I just want to turn on my genius. It's accepting my email/password combination on the website as well as my iTouch, but refuses to work on my computer. I emailed Apple, and will be pretty upset if this doesn't get sorted out soon.
  • Roberto Westbrook Level 1 (5 points)
    I am having a similar issue. I recently tried to sync my Ipod with iTunes and got a message saying 100 songs were not autorized and I need to authorize computer. Odd as I have been syncing these devices for years. I go to authorize, and iTunes won't recognize my password. I change password. Still no luck. then I go to STORE>>VIEW MY ACCOUNT, and using the same user ID and password I can access all my info. But when I try STORE>>AUTHORIZE COMPUTER, I get the failed message again. How is that possible? So, now I have music I can't play on my iPod for absolutely no reason.
  • markceltic Level 1 (0 points)
    I hear you Roberto Westbrook for I as well suffer the same fate as you.
  • Horrornthrill Level 1 (0 points)
    I've got the same problem with one difference: the password won't register on any operating system. I've signed in with it on AOL and asked them what was wrong, but they sent me here. I'm puzzled. More-so, I'm frustrated; I can't download any app updates! There is much pent up anger in my soul right now...
  • animike Level 1 (0 points)
    I finally found success by "Signing In" to the iTunes Store with my new password and then signing into Genius... good luck!
  • Papso Level 1 (0 points)
    i had the same problem as all of you guys, but your solution worked. THANKS! (Y)
  • PitStopPat Level 1 (0 points)
    Try changing Country... it did it to me too.

    Logged in iTunes Store... then it told me that I can only log in the Canadian Store then went to Genius and it worked fine...
  • Square Peg Level 1 (0 points)

    Same scenario on MacBook Pro with the exception that I cannot even type in the password window. Someone suggested resetting cache defaults and other preferences but to no avail. The trouble started when I changed the password on my iMac.