Error Code -1401 ...... huh?

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Error Code -1401 ...... huh?

I just recently started to experience a problem with my iTunes hanging and having to force quit. It seems that I can access all of my music, and the iTunes store and play all of my movies ..... EXCEPT, that when I scroll to the bottom of my movies page, the beach ball appears and iTunes hangs as it tries to load the last few movie art.

I have my iTunes on an attached Drobo, and when iTunes hangs, and I have to force quit, it has trouble with the Drobo and I have to restart the computer. Well, I decided to see how long it would "hang" and after letting it go for several hours I came back and the movie art didn't load, but the title screen appeared in its place (DVDs ripped from handbrake) and I got error code -1401 and it told me the iTunes library could not be saved. Any ideas what is going on or how I can rectify this problem?

17" iMac, Mac OS X (10.6.2), 13" Macbook

Posted on Feb 13, 2010 7:31 PM

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Answer 1

CMCSK

Level 6

11,452 points

Feb 13, 2010 7:37 PM in response to Bramthorne

Try the iTunes forum area = http://discussions.apple.com/category.jspa?categoryID=149

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Answer 2

Bramthorne Author

Level 1

10 points

Feb 13, 2010 7:59 PM in response to CMCSK

I did. It is an error code for snow leopard, no? So I'm posting here for error help. I also posted in the iTunes forum but have no reply yet.

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Answer 3

CMCSK

Level 6

11,452 points

Feb 13, 2010 11:07 PM in response to Bramthorne

It is an error code for snow leopard, no?

Not if you are having issues with iTunes? Reason why I suggest you try their forums. The only suggestion I can muster up is for you to make sure your iTunes is updated to the latest version & likewise for that piece of software you have connected to it. Or is it hardware?
I could not locate anything regarding error code -1401 searching these forums or Google. I did find something in Knowledge Base but the error pertained to some "script" error in os 9.

I do not know what a Drobo is. Do you get the error if you disable or disconnect it?

Message was edited by: CMCSK

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Answer 4

Bramthorne Author

Level 1

10 points

Feb 14, 2010 8:02 AM in response to CMCSK

I have it all up to date. A Drobo is an external HD with a NAS like proprietary back up system. I think I may have found the culprit in a bad movie. I'm tinkering with the movies now. Yeah, could not find any info on an error -1401 and was hoping somebody knew where to find some. Thanks anyway.

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Answer 5

baltwo

Level 9

62,362 points

Feb 14, 2010 1:04 PM in response to Bramthorne

The MacErrors.h file, which ships with Xcode Tools, shows:

errFSBadFSRef = -1401, /* FSRef parameter is bad */

implies that the file has a bad file system reference parameter. Further details are way beyond my ken, but your supposition that the movie file's corrupt is probably accurate.

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Answer 6

Bramthorne Author

Level 1

10 points

Feb 14, 2010 5:49 PM in response to baltwo

Thanks. Hopefully deleting the move solves the issue.

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Answer 7

baltwo

Level 9

62,362 points

Feb 14, 2010 6:39 PM in response to Bramthorne

Thanks for the feedback. Good computing.

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