LOST EMAIL RECORDS

Question

Level 3

597 points

LOST EMAIL RECORDS

Can anyone please give me an explanation as to why the following has happened? This is about the third time since I have had the phone.

I go to check my email and suddenly my sent folder and draft folder disappear and no more records of previously sent or saved emails. Also, the trash folder is empty.

Why?? Can this be prevented? I guess the only way to keep a record of all my emails sent is to CC it so that my laptop receives a copy of all emails sent, correct?

Thanks

Macbook Pro, Mac OS X (10.6.2), 2.26 GHz Intel Core 2 Duo, 2GB 1067 MHz DDR3, 150 GB

Posted on Feb 16, 2010 4:04 AM

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Answer 1

Feb 16, 2010 4:08 AM in response to Lewisb1

What type of email account? If it's am IMAP account, those emails live on the server; a dropped connection can prevent access, but the emails should still be there, on the server.

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Answer 2

Lewisb1 Author

Level 3

597 points

Feb 16, 2010 11:34 AM in response to neuroanatomist

It's a pop account. I know they are still on the server but it has totally disappeared from my iPhone. It "blipped" and then the folders reappeared with no emails in the folders!!

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Answer 3

Feb 16, 2010 12:12 PM in response to Lewisb1

I am having the same issue today. I can send email and when I check my email box it connects and tries to receive but all of my boxes are empty. I have sent several test emails to myself so I know there should be mail available.

Anyone have thoughts?

I have restarted, checked all settings, reset my fetch. Everything the wesbite suggests.

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Answer 4

iMacRDQ

Level 1

82 points

Feb 17, 2010 4:45 PM in response to Lewisb1

I had the same problem (for the first time) today. Comcast (POP) account. All of a sudden while checking my e-mails, the window closed and went to the home screen. Launching mail again resulted in no e-mails and no folders. All of the "saved" e-mails on my phone were gone, and don't exist on Comcast servers.

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