An unknown error occurred (-9808)
Please help me solve this problem. Every time I try to use the ITunes program to download anything I receive the following message: An unknown error occurred (-9808). When I run the diagnostic program I get the message that Network interfaces verified. ITunes connection verified. And secure link to iTunes failed. What shall I do? When I look at the diagnostic report it states that: Current user is not an administrator. However, I am logged in as the administrator. Also, Windows Firewall is on. iTunes is enabled in Windows Firewall. If iTunes is enabled in Windows Firewall, shouldn’t the problem be solved? I tried restarting the computer, but this doesn’t seem to solve the problem. I will keep trying, but it is very frustrating that I cannot download any of the iTunes/ iPod applications.
The entire report is:
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
eMachines eMachines E627
iTunes 9.0.3.15
QuickTime 7.6.5
FairPlay 1.6.16
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number D1A92BD779D6B910
Current user is not an administrator.
The current local date and time is 2010-02-16 08:47:06.
iTunes is not running in safe mode.
Video Display Information
ATI Technologies Inc., ATI Radeon HD 3200 Graphics
** External Plug-ins Information **
No external plug-ins installed.
iPodService 9.0.3.15 is currently running.
iTunesHelper 9.0.3.15 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {971A443C-6CA8-4533-BBE2-FAA0FBFC72DF}
Description: Atheros AR5B95 Wireless Network Adapter
IP Address: 192.168.1.104
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Tue Feb 16 08:36:50 2010
Lease Expires: Wed Feb 17 08:36:50 2010
DNS Servers: 209.44.180.53
209.44.180.53
209.44.180.58
Adapter Name: {7EA15B26-1C81-4787-8908-863F775EAAAF}
Description: Atheros AR8132 PCI-E Fast Ethernet Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Wed Dec 31 18:00:00 1969
Lease Expires: Wed Dec 31 18:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was unsuccessful.
An unknown error occurred (-9808).
Secure connection attempt to iPhone activation server unsuccessful.
An unknown error occurred (-9808).
Last successful store access was 2010-02-16 08:44:30.
I am an avid PC user, but have been considering purchasing several of Apple’s products, including the iPad. This experience is not helping me continue my desire to purchase these products. I hope you can provide technical assistance. Thank You for your attention.
The entire report is:
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
eMachines eMachines E627
iTunes 9.0.3.15
QuickTime 7.6.5
FairPlay 1.6.16
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number D1A92BD779D6B910
Current user is not an administrator.
The current local date and time is 2010-02-16 08:47:06.
iTunes is not running in safe mode.
Video Display Information
ATI Technologies Inc., ATI Radeon HD 3200 Graphics
** External Plug-ins Information **
No external plug-ins installed.
iPodService 9.0.3.15 is currently running.
iTunesHelper 9.0.3.15 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {971A443C-6CA8-4533-BBE2-FAA0FBFC72DF}
Description: Atheros AR5B95 Wireless Network Adapter
IP Address: 192.168.1.104
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Tue Feb 16 08:36:50 2010
Lease Expires: Wed Feb 17 08:36:50 2010
DNS Servers: 209.44.180.53
209.44.180.53
209.44.180.58
Adapter Name: {7EA15B26-1C81-4787-8908-863F775EAAAF}
Description: Atheros AR8132 PCI-E Fast Ethernet Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Wed Dec 31 18:00:00 1969
Lease Expires: Wed Dec 31 18:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was unsuccessful.
An unknown error occurred (-9808).
Secure connection attempt to iPhone activation server unsuccessful.
An unknown error occurred (-9808).
Last successful store access was 2010-02-16 08:44:30.
I am an avid PC user, but have been considering purchasing several of Apple’s products, including the iPad. This experience is not helping me continue my desire to purchase these products. I hope you can provide technical assistance. Thank You for your attention.
E Machines Laptop, Windows 7
