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Quicktime movies won't play - Displays quicktime logo with question mark

1729 Views 1 Reply Latest reply: Feb 16, 2010 1:37 PM by Carolyn Samit RSS
Fortierj Calculating status...
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Feb 16, 2010 1:20 PM
Hello,

I've searched the forums and haven't found a solution so I decided to straight out ask. I can no longer view quicktime clips (Apple movie trailers) in safari. The box comes up to play but then just displays the Quicktime "Q" with a question mark over it. I've checked the installed plug-ins from the help menu and it does show quicktime. This used to work fine so I'm not sure what happened. I cleared my history recently but don't think that would affect it. Also, everything runs fine when using Firefox. Thanks in advance for any help.
24" iMac, 13.3" MacBook Pro, Mac OS X (10.6.2)
  • Carolyn Samit Level 10 Level 10 (84,445 points)
    HI,

    *"Also, everything runs fine when using Firefox. "*

    Since it's working in Firefox, Try Safari maintenance...

    From the Safari Menu Bar, click Safari / Empty Cache. When you are done with that...

    From the Safari Menu Bar, click Safari / Reset Safari. Select the top 5 buttons and click Reset.

    Go here for trouble shooting 3rd party plugins or input managers which might be causing the problem.

    http://support.apple.com/kb/TS1594

    Since you are running Snow Leopard, make sure Safari is running in 32-bit mode, not 64. Right or control click the Safari icon in the Applications folder, then click: Get Info In the Get Info window click the black disclosure triangle next to General so it faces down. Select 32 bit mode. Also, (in that same window) *make sure Safari is NOT running in Rosetta.*

    Web pages now include a small icon or 'favicon' which is visible in the address bar and next to bookmarks. These icons take up disk space and slow Safari down. It is possible to erase the icons from your computer and start fresh. *To delete Safari's icon cache Go to ~/Library/Safari/ and webpageIcons.db to the Trash.

    Restart your Mac.

    If nothing above helps, go to the Safari Menu Bar, click Safari/Preferences. Make note of all the preferences under each tab. Quit Safari. Now go to ~/Library/Preferences and move this file com.apple.safari.plist to the Desktop. Relaunch Safari. If it's a successful launch, then that .plist file needs to be moved to the Trash. Relaunch Safari.











    Carolyn

    Message was edited by: Carolyn Samit
    Intel iMac 2.66 MacBookPro 17 PBookG4, Mac OS X (10.6.2), iPhone 3GS Safari 4.04 17 Intuos Tablet Epson Olympus Airport iPods JBL

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