Forgot password, can't restore iPhone

Question

Forgot password, can't restore iPhone

I forgot my password that I just reset on my iPhone. The customer service tech at AT&T said to connect to iTunes to restore and reset the iPhone, but iTunes says it can't connect to the iPhone because I need to enter the password----which I can't remember!!!! Now I've entered in so many numbers that my iPhone says it's disabled, and I need to connect to iTunes. And guess what happens when I connect to iTunes?!?!? It says I need to enter the password on the iPhone, of course!!

original iPhone, iPhone OS 3.1.3

Posted on Feb 16, 2010 4:54 PM

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Answer 1

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Ingo2711

Level 9

70,017 points

Feb 17, 2010 7:18 AM in response to landerson3607

Welcome to the discussions,
try to connect in recovery mode: http://support.apple.com/kb/HT1808
More info on the password problem here: http://support.apple.com/kb/HT1212

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Answer 2

Feb 24, 2010 5:19 PM in response to Ingo2711

I finally figured out part of the problem. I have a new computer...not the original computer & iTunes on which I backed up this phone. (My original computer met a terrible fate.) I had to do a full restore, which is fine. At least the phone is now more than just an expensive paperweight!

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