iTunes crashes on startup.
1 - from the Event Logs/Application Log
Log Name: Application
Source: Application Error
Date: 2/16/2010 8:23:35 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Faulting application name: iTunes.exe, version: 9.0.2.25, time stamp: 0x4ae90227
Faulting module name: QuickTime.qts, version: 7.65.17.80, time stamp: 0x4afa620b
Exception code: 0xc0000005
Fault offset: 0x00009196
Faulting process id: 0x1778
Faulting application start time: 0x01caaf6fd061f228
Faulting application path: C:\Program Files\iTunes\iTunes.exe
Faulting module path: C:\Program Files\QuickTime\QTSystem\QuickTime.qts
Report Id: 10df8f35-1b63-11df-8958-e456fdf48f14
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-02-17T01:23:35.000000000Z" />
<EventRecordID>2251</EventRecordID>
<Channel>Application</Channel>
<Computer></Computer>
<Security />
</System>
<EventData>
<Data>iTunes.exe</Data>
<Data>9.0.2.25</Data>
<Data>4ae90227</Data>
<Data>QuickTime.qts</Data>
<Data>7.65.17.80</Data>
<Data>4afa620b</Data>
<Data>c0000005</Data>
<Data>00009196</Data>
<Data>1778</Data>
<Data>01caaf6fd061f228</Data>
<Data>C:\Program Files\iTunes\iTunes.exe</Data>
<Data>C:\Program Files\QuickTime\QTSystem\QuickTime.qts</Data>
<Data>10df8f35-1b63-11df-8958-e456fdf48f14</Data>
</EventData>
</Event>
Log Name: Application
Source: Windows Error Reporting
Date: 2/16/2010 8:22:59 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer:
Description:
Fault bucket 1581129741, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: iTunes.exe
P2: 9.0.2.25
P3: 4ae90227
P4: QuickTime.qts
P5: 7.65.17.80
P6: 4afa620b
P7: c0000005
P8: 00009196
P9:
P10:
Attached files:
C:\Users\XXXXXXXXXX\AppData\Local\Temp\WER90FA.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\XXXXXXXXXX\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash iTunes.exe_a36556129711a7f0f3939fa9d8a469d622628415279c45
Analysis symbol:
Rechecking for solution: 0
Report Id: f9acb39d-1b62-11df-8958-e456fdf48f14
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-02-17T01:22:59.000000000Z" />
<EventRecordID>2248</EventRecordID>
<Channel>Application</Channel>
<Computer></Computer>
<Security />
</System>
<EventData>
<Data>1581129741</Data>
<Data>1</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>iTunes.exe</Data>
<Data>9.0.2.25</Data>
<Data>4ae90227</Data>
<Data>QuickTime.qts</Data>
<Data>7.65.17.80</Data>
<Data>4afa620b</Data>
<Data>c0000005</Data>
<Data>00009196</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Users\XXXXXXXXXX\AppData\Local\Temp\WER90FA.tmp.WERInternalMetadata.xml</Data >
<Data>C:\Users\XXXXXXXXXX\AppData\Local\Microsoft\Windows\WER\ReportArchive\App Crash iTunes.exe_a36556129711a7f0f3939fa9d8a469d622628415279c45</Data>
<Data>
</Data>
<Data>0</Data>
<Data>f9acb39d-1b62-11df-8958-e456fdf48f14</Data>
<Data>0</Data>
</EventData>
</Event>
The tmp files listed in the two events are not there when you go look for them.
2 - Monitoring Windows Task Manger
While launching iTunes the iTunes.exe does execute however werfault.exe (Windows Error Reporting) also executes and both go away.
3 - While troubleshooting iTunes
After backing up all my iTunes files I removed the iTunes Library.itl file then iTunes opens normally however all other database files get wiped. Then I imported the iTunes Music Library file from my back up and it imported correctly all my music files. I added a new music file to iTunes then tried to synced my iPhone. The file did not copy to my iPhone. I closed iTunes and then reopened it. It then again crashes as just with same event errors. I have reloaded iTunes 3 times with the same effect once you close iTunes it will open again until remove the library itl file.
4 - More iTunes troubleshooting
I have not found out that I can import the iTunes Music Library and close iTunes then open iTunes however once I add music then close it will not open again. I can delete the library itl file then import the iTunes Music Library again. Once I go into the Music Library with it iTunes I sort by Cover Flow I can still open and close iTunes however once I add the field "Date Modified" then once I close iTunes then it will not open again.
So anyone else having these issues? and how are we going to fix these issues?
iPhone OS 3.1.3, Windows 7