Problems printing with Pixma ip4600

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Jimmi 1973 Author

Level 1

0 points

Problems printing with Pixma ip4600

Hope some one can crack this issue...

I have installed drivers and they are updated. I can print out a test page but when i want to use the print icon in applications i can see that the file is being send to the printer but it stops before it really start...

Hope this make sense...

G5, Mac OS X (10.5.8)

Posted on Feb 17, 2010 10:04 AM

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Answer 1

PAHU

Level 6

16,717 points

Feb 17, 2010 2:06 PM in response to Jimmi 1973

The following procedure can help with repairing faulty installations of the Canon PIXMA drivers.

1. Open System Preferences > Print & Fax. Highlight the Canon printer in the Printer list and click the minus ( - ) button.
2. Hold Control key and click in the empty Printers list. Click on Reset Printing System.
3. Close Print & Fax
4. Go to Library > Printers > Canon and delete the contents of the BJPrinter folder.
5. Go to Library > Receipts and delete the Canon driver package file, if one exists. The file name will show Canon iP4600 xxx.pkg
6. Go to Library > Preferences and delete the Canon folder.
7. Empty the Trash
8. Unplug the Canon USB cable and restart the Mac
9. Install the latest version of the Canon driver. Check the Canon web site to ensure you have the latest version.
10. Once the driver installation is complete, go to Applications > Utilities and open Disk Utility. Run the Repair Disk Permissions option.
11. Reconnect the Canon USB cable. Then open Print & Fax and see if the Canon printer is listed. If it is, try a test print.
12. If the printer is not listed, click the plus ( + ) button.
13. Select the Default view and select the Canon printer connected via the USB port. The Print Using menu should automatically change to Canon IJ Printer.
14. Click Add to add the printer.

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Answer 2

Jimmi 1973 Author

Level 1

0 points

Feb 18, 2010 12:29 AM in response to Jimmi 1973

Thanks Pahu for taking the time to answer me.
I´ve done what you describe several times but the problem seems to me lays in the applications. I can print a test page but thats it.
I´ve set the printer to standard...

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Answer 3

PAHU

Level 6

16,717 points

Feb 20, 2010 12:23 AM in response to Jimmi 1973

Okay, the next step is to see why the job is not printing from the application/s.

If you can open the Console application, and expand the entry /var/log you should see an entry of cups. Expand this and you will see the error log. If you can print again from an application this should be that latest error in the log. Copy the last ten entries in the lob and paste it back here.

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Answer 4

Jimmi 1973 Author

Level 1

0 points

Feb 20, 2010 8:11 AM in response to PAHU

Learning more about my G5 every day... But this log make no sense to me... 🙂 well i can see its a filter issue but what filter and where do i chance it?

I [20/Feb/2010:16:59:11 +0100] [Job ???] Request file type is application/pdf.
I [20/Feb/2010:16:59:11 +0100] [Job 14] Adding start banner page "none".
I [20/Feb/2010:16:59:11 +0100] [Job 14] Adding end banner page "none".
I [20/Feb/2010:16:59:11 +0100] [Job 14] File of type application/pdf queued by "g5".
I [20/Feb/2010:16:59:11 +0100] [Job 14] Queued on "Canon iP4600series" by "g5".
I [20/Feb/2010:16:59:11 +0100] [Job 14] Started filter /usr/libexec/cups/filter/cgpdftoraster (PID 360)
I [20/Feb/2010:16:59:11 +0100] [Job 14] Started filter /Library/Printers/Canon/BJPrinter/Filters/Raster2CanonIJ/Raster2CanonIJ.bundle/ Contents/MacOS/Raster2CanonIJ (PID 361)
I [20/Feb/2010:16:59:11 +0100] [Job 14] Started backend /usr/libexec/cups/backend/usb (PID 362)
E [20/Feb/2010:16:59:13 +0100] [Job 14] No pages found!
E [20/Feb/2010:16:59:13 +0100] PID 361 (/Library/Printers/Canon/BJPrinter/Filters/Raster2CanonIJ/Raster2CanonIJ.bundle /Contents/MacOS/Raster2CanonIJ) stopped with status 1!
I [20/Feb/2010:16:59:13 +0100] Hint: Try setting the LogLevel to "debug" to find out more.
E [20/Feb/2010:16:59:14 +0100] [Job 14] Job stopped due to filter errors.

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Answer 5

PAHU

Level 6

16,717 points

Feb 21, 2010 3:50 AM in response to Jimmi 1973

Thanks for the log. It does show that the Canon filter "Raster2CanonIJ" is crashing. Given this is still occurring after trashing the Canon BJPrinter folder and replacing with yet another one is a concern.

Can you reply with the Canon driver version you are currently using. If the downloaded file gives no help then you can determine this by opening Print & Fax, select the IP4600 and pressing Options & Supplies. Under the General tab will be the driver version.

As a test it may also be beneficial to download the Gutenprint v5.2.5 driver set from Sourceforge ( http://gimp-print.sourceforge.net/MacOSX.php). Your iP4600 is included as a supported printer (the Gutenprint v5.1.3 included with 10.5 does not list the iP4600 as a supported printer). With the driver suite installed you can add the printer again, this time selecting "Canon PIXMA iP4600" in the Print Using menu. This driver set does not use the Canon filter so it may help to get your printing.

Pahu

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Answer 6

Jimmi 1973 Author

Level 1

0 points

Feb 21, 2010 8:50 AM in response to PAHU

It should be the latest and original v.10.26.00.0 Downloaded from Canon.

This is what i get when using Gutenprint;

I [21/Feb/2010:17:38:18 +0100] [Job ???] Request file type is application/pdf.
I [21/Feb/2010:17:38:18 +0100] [Job 4] Adding start banner page "none".
I [21/Feb/2010:17:38:18 +0100] [Job 4] Adding end banner page "none".
I [21/Feb/2010:17:38:18 +0100] [Job 4] File of type application/pdf queued by "g5".
I [21/Feb/2010:17:38:18 +0100] [Job 4] Queued on "Canon iP4600series" by "g5".
I [21/Feb/2010:17:38:18 +0100] [Job 4] Started filter /usr/libexec/cups/filter/cgpdftoraster (PID 548)
I [21/Feb/2010:17:38:18 +0100] [Job 4] Started filter /usr/libexec/cups/filter/rastertogutenprint.5.2 (PID 549)
I [21/Feb/2010:17:38:18 +0100] [Job 4] Started backend /usr/libexec/cups/backend/usb (PID 550)
E [21/Feb/2010:17:38:18 +0100] PID 550 (/usr/libexec/cups/backend/usb) stopped with status 4!
I [21/Feb/2010:17:38:18 +0100] Hint: Try setting the LogLevel to "debug" to find out more.
I [21/Feb/2010:17:38:21 +0100] [Job 4] Backend returned status 4 (stop printer)
I [21/Feb/2010:17:38:21 +0100] Saving printers.conf...

Not the same as the 10.26 now it sets the printer on break as you can see...

In this driver madness i think there is something positive. I'm learning corners of my G5 i never have seen before... 🙂

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Answer 7

PAHU

Level 6

16,717 points

Feb 21, 2010 10:17 PM in response to Jimmi 1973

This is an interesting but unexpected result. With the Gutenprint also failing to print, it would suggest that something is amiss with your core printing system, namely the USB backend. This would explain why the test print via the Canon utility works, as it uses different communication protocols to invoke this print.

At this stage, since you would have already performed a reset printing system by following my steps, I suggest you download the OS X 10.5.8 Combo Update and run it. This has been known to resolve core printing issues.

If the update does not help, then there is a third-party utility called Print Therapy that may get you printing again?

Just to be sure, I would also try another USB cable. I don't think this is the cause, but it is often overlooked as being the cause...

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Answer 8

Jimmi 1973 Author

Level 1

0 points

Feb 22, 2010 3:43 AM in response to PAHU

Done the update - No score... Done the Therapy - No score! Therapy is a cool piece of software and did resolve some problems in the library. I ran all test and they came out with thumbs up.

I'm glad that you find this interesting i really do. I'm starting to lose it. I find my self scream at the screen "F *@!! you are only a machine!!!" Thats sad...

I get the feeling that we are running out of options so i will say "thank you a bunch". You rock and i will buy you a steak and a Australian salad next time im in Sydney...

Cheers mate!

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Answer 9

PAHU

Level 6

16,717 points

Feb 22, 2010 2:24 PM in response to Jimmi 1973

It's interesting in that it usually works without any fuss. When it doesn't, then the road to repair can get long winded. With all that you have done already it is not looking like we'll have a fix real soon. Although it would suggest that the symptom could be external to the Mac, especially since Print Therapy did not detect any major concerns.

Have you tried a different USB cable? And are you connecting the USB directly to the printer from the Mac, ie there is no USB hub in between?

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Answer 10

Jimmi 1973 Author

Level 1

0 points

Feb 26, 2010 7:25 AM in response to PAHU

No USB cable is brand new and i tried in different USB ports.

But i solved the problem! I went all-in and bought my self an IMac 2,8 GHz quad-core Intel Core i7-processor. That should solve the problem i think... 🙂 I now use my G5 as backup...

Thanks for all the help!

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