Error when I plug my iPhone in usb and itunes comes up

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Level 1

25 points

Error when I plug my iPhone in usb and itunes comes up

when I plug my iPhone in with usb connected to my computer, iTunes pops up ofcourse and opens but then a box appears and says: This iPhone cannot be used because the apple mobil device service is not started. never had this come up before, now I do have slingbox installed on my iphone and always worked good and i did the update today for the slingbox to get 3G and now i get this error, now i dont know if it is because of that update, i have no idea but i do know my iPhone isn't being recongized in itunes. help

iPhone, Windows XP

Posted on Feb 18, 2010 7:09 PM

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Answer 1

b noir

Level 9

72,324 points

Feb 18, 2010 9:36 PM in response to James Olson

This iPhone cannot be used because the apple mobil device service is not started.

Right-click "My Computer", and select "Manage". Expand "Services & Applications" and click "Services". Maximise the window so you can see what's going on.

Find the Apple Mobile Device Service in the list. Does the status show as "Started" and the startup type as "Automatic"?

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Answer 2

James Olson Author

Level 1

25 points

Feb 19, 2010 6:13 AM in response to b noir

ok, where it says name: it says apple mobil device and status is blank and under startup says disabled, now under Ipod service the status says started and startup type is manual, i have a iPhone not a ipod, hopefully this helps.

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