Why can't I reply to emails?

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Level 1

60 points

Why can't I reply to emails?

I get emails (also junk mail!!) on my iPhone. When I try to reply or send an email it says it can't go through.

What's up with that??

Thanks

Mac Book Pro Intel Core 2 Duo, Mac OS X (10.6.2), 4 GB memory

Posted on Feb 19, 2010 12:53 PM

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Answer 1

Best reply

modular747

Level 6

19,656 points

Feb 19, 2010 1:17 PM in response to Patti1

What's likely up is that your SMTP (sending) server either isn't configured properly in the email account settings, or doesn't accept emails sent to it over the cell network. Since you provided no useful info such as the exact error message, your email provider and account settings, you can't get much specific advice how to fix it.

One thing to try is to use the AT&T SMTP server:

Settings > Mail, Contacts, Calendars > (your account) > SMTP > Primary Server > OFF; Other SMTP Servers > AT&T SMTP Server > ON

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Answer 2

Patti1 Author

Level 1

60 points

Feb 19, 2010 3:38 PM in response to modular747

Thanks. I did put AT&T SMTP Server > ON . Perhaps it will work now.
Thanks again.

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Answer 3

Feb 19, 2010 3:39 PM in response to Patti1

That server will only work over the cellular network. It will not work on WiFi.

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Answer 4

Patti1 Author

Level 1

60 points

Feb 19, 2010 3:46 PM in response to Lawrence Finch

OH! What will work on WiFi?

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Answer 5

Feb 19, 2010 3:51 PM in response to Patti1

You need a server that can be accessed both on your home network and off. Some ISPs provide SMTP servers that will work off their network (Verizon and Optimum, for example). When you set up the SMTP (outgoing) server that can be used off-net you must enter your user ID and password, even though it says "optional" on the phone.

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Answer 6

modular747

Level 6

19,656 points

Feb 20, 2010 12:22 AM in response to Lawrence Finch

Lawrence Finch wrote:
That server will only work over the cellular network. It will not work on WiFi.

Not so. The AT&T server works via WIFI as well. I routinely use it on 3 WiFI networks, connected to 3 different ISPs without problems.

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