Apple earbuds w. remote not working on iPhone 3Gs w. OS 3.1.3.

Question

Level 1

0 points

Apple earbuds w. remote not working on iPhone 3Gs w. OS 3.1.3.

Hey everyone.
As it says above, I have some problems with the earbuds that came bundled with the 3Gs.
I'm able to listen to music, and the microphone is also working fine, but I'm not able to use the remote to control the iPhone: Either the iPod section of the phone, or Voice Control is responding when I'm pressing on the remote. The problem is not caused by moist, or a loose wire, since I have tested the same earbuds at a 3rd generation iPod shuffle, without having a single problem.
I'm guessing it has something to do with OS 3.1.3, since the problem first have occured after updating the iPhone.

Has anybody experienced something similar, or has a solution to my problem?
Thanks in advance.

Jacob Raun

Ps. I'm sorry if this is common knowledge, but I have not been able to find a similar case.

Macbook Pro, Mac OS X (10.6.2)

Posted on Feb 20, 2010 12:17 AM

Reply

Answer 1

DCGOO

Level 3

769 points

Feb 20, 2010 5:49 AM in response to Jacob.Raun

Are you sure it is a 3GS?... The remote's controls do not work on a 3G, only the 3GS.

Reply

Answer 2

Feb 20, 2010 5:55 AM in response to Jacob.Raun

If they are faulty and still under warranty, then just take them back to an Apple store - they will exchange them.

Reply

Answer 3

Jacob.Raun Author

Level 1

0 points

Feb 20, 2010 9:24 AM in response to Jacob.Raun

Yes I'm sure it is a 3Gs (bought it myself).
The Earbuds are still under warranty, but that is not relevant.
The ones that came with the phone works fine with a 3rd Gen iPod shuffle, and so does the ones that came with the iPod.
But neither of them is working with the phone.
Have tried resetting the phone without succes.

Reply

Answer 4

akarelin

Level 1

40 points

Feb 20, 2010 4:41 PM in response to Jacob.Raun

It does sound like either you've got a faulty phone or a faulty bit of software. Here're a few things to try:

1) Try inserting the plug into the phone with the phone NOT in standby and UPRIGHT.
2) Try resetting the phone on a different computer (preferably with a clean iTunes installation) and see if that helps.

If one of the two suggestions make the remote work – it is a software issue. Otherwise it must be something to be passed over to a Genius...

Reply

Answer 5

Mar 10, 2010 6:58 PM in response to Jacob.Raun

I have since started having the same problem...seems like the new OS? I was going to send my expensive Klipsch headphones back, then tried the factory ones and same problem. Anyone?

Reply

Answer 6

Mar 10, 2010 7:26 PM in response to Jacob.Raun

Okay, may have found the solution to your problem and mine on another site...It actually fixed mine. Problem? Lint in headphone port not allowing perfect connection. I carefully dug out a huge piece of pocket lint with a little screwdriver. Hope this also works for you!

Reply

Answer 7

Mar 11, 2010 8:35 AM in response to henrysmart

I second that. I used a toothpick on mine (just so I wouldn't scratch anything), but a big knob of lint later and the volume/pause buttons were all working again.

Reply