3 Replies Latest reply: Feb 22, 2010 11:39 AM by Yann Bizeul
jamesryanbell Level 1 Level 1 (0 points)
I'm grasping at straws here. My outgoing email just stopped working. It says the servers are offline, but the connection doctor shows ALL of them being just fine. I'm on the line with tech support now, and they can't see anything wrong. Just trying to think of everything I can.

Macbook Pro (unibody); Black Macbook; iPhone 3G 8GB, Mac OS X (10.6.2)
  • Ernie Stamper Level 8 Level 8 (37,550 points)
    In Mail Preferences/Accounts/Account Information, click on the arrows beside the name of the SMTP -- is the box to use this SMTP only checked?

    After clicking on the arrows, select Edit Server List -- under the first tab the server and name should be listed. Then if you click on the Advanced tab, you will see the Port selection mechanism. If you know the port it should always use, you may want to select Use Custom Port and enter that number, and PW, Username if required.

  • Jane Knox Level 3 Level 3 (690 points)
    My outgoing email just stopped working.

    If it was working and nothing changed on your computer or router, the most likely scenario is something changed (broke maybe) with your ISP.

  • Yann Bizeul Level 4 Level 4 (1,320 points)
    A couple of things to check :

    Is another email client working fine ?
    Are you using your ISP's SMTP server ?

    If multiple accounts are configured, near the From menu when you compose a mail, there is a menu to choose the SMTP server, is this one consistant with the server you are trying to use ?

    As asked earlier, is "only use this server" checked for that account ?