1052 Views 4 Replies Latest reply: Feb 22, 2010 3:57 PM by Lawrence Finch
Welcome to the discussions Pauline,
As far as I understand, your screen did not work properly anymore, and, as you send it in for repair, the people at Apple said that your moisture sensors where activated and this could have been the reason for the failure, although you did not expose the phone to water or ever dropped it.
You did not want to pay 250 Euro to get it repaired and showed it to an other repair service and they told you that the phone has not been opened and there was no moisture inside the phone.
I'm afraid you can't do anything about it. If the sensors change their color, the warranty is gone, and it's hard to proof that the phone was not exposed to water.
And this fact is clearly mentioned in the iphone warranty and in this article: http://support.apple.com/kb/HT3302 or the french version: http://support.apple.com/kb/HT3302?viewlocale=fr_FR
Message was edited by: Ingo2711
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