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Panne IPHONE

1010 Views 4 Replies Latest reply: Feb 22, 2010 3:57 PM by Lawrence Finch RSS
Pauline85 Calculating status...
Currently Being Moderated
Feb 22, 2010 12:20 PM
Bonjour,

Je viens dénoncer sur ce forum ce qu'il c'est passé avec le service client APPLE!

Comme vous avez pu en entendre parler, (envoyé spécial par ex) les services après vente sont de plus en plus critiqués!

APPLE n'est pas mieux!

Je me suis acheté un IPHONE en juillet dernier, très satisfaite, je lui faisais la meilleure des promotions!

En janvier dernier cependant, la touche 8 et 9 de mon écran tombent en panne! Surprise et encore sous garantie, je l'envoie aux services après vente confiante.

Après quelques mises en gardes de celui-ci me disant par exemple que s'il est tombé, ou cogné ce ne sera pas sous garantie!

Pas de problème, mon iphone j'en prenais soin! jamais tombé, jamais humide et toujours dans sa housse et coque!

Mais là, surprise! Votre iphone est tombé dans l'eau 250€ pour le réparé!

Effarée, indignée et très en colère, je me décide de le montrer à un autre réparateur non apple! et là, SURPRISE, encore, votre IPHONE n'a jamais été ouvert, et encore moins humide, la pastille à l'intérieur est intacte!

Juste pour dire que depuis je ne fais plus vraiment la promotion d'IPHONE sur tout les forums, j'avais dépensé bcp d'argent pour ce téléphone et vouait une réelle admiration à apple, je suis tellement déçue!

Alors que faire contre des géants comme Apple qui traite leurs ceints avec si peu de respect!

Cordialement

Pauline
IPHONE 3G
  • Julian Wright Level 7 Level 7 (34,835 points)
    Currently Being Moderated
    Feb 22, 2010 12:27 PM (in response to Pauline85)
    You need to take this up with Apple representatives in your country.

    This is a user-to-user technical help forum.
    20" iMac 2.4Ghz, 4GB RAM, Mac OS X (10.6.2), iPhone 3GS
  • Graham Outterside Level 4 Level 4 (2,910 points)
    Currently Being Moderated
    Feb 22, 2010 12:31 PM (in response to Pauline85)
    There are moisture sensors in the headphone socket and the base connector which indicate if the iPhone became wet at some point - these would appear to have been tripped and so Apple must assume that it has been in liquid at some point.

    Other repairers probably didn't look at the sensors.
    MacBook Pro 15", Mac OS X (10.6.2), iPhone 3GS 32G
  • Ingo2711 Level 6 Level 6 (16,815 points)
    Currently Being Moderated
    Feb 22, 2010 2:56 PM (in response to Pauline85)
    Welcome to the discussions Pauline,

    As far as I understand, your screen did not work properly anymore, and, as you send it in for repair, the people at Apple said that your moisture sensors where activated and this could have been the reason for the failure, although you did not expose the phone to water or ever dropped it.
    You did not want to pay 250 Euro to get it repaired and showed it to an other repair service and they told you that the phone has not been opened and there was no moisture inside the phone.

    I'm afraid you can't do anything about it. If the sensors change their color, the warranty is gone, and it's hard to proof that the phone was not exposed to water.
    And this fact is clearly mentioned in the iphone warranty and in this article: http://support.apple.com/kb/HT3302 or the french version: http://support.apple.com/kb/HT3302?viewlocale=fr_FR

    Message was edited by: Ingo2711

    < Edited by Host >
    MBP 17'' 2,16GHz, Mac OS X (10.6.2), ipod 5G, iPhone3G 16GB, ipod touch 2ndGen
  • Lawrence Finch Level 7 Level 7 (24,500 points)
    Currently Being Moderated
    Feb 22, 2010 3:57 PM (in response to Graham Outterside)
    Lenovo T-60, Intel iMac , Dell/Ubuntu 8, iPhone 3GS 3.1.3, Windows XP Pro, Leopard 10.5.4

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