4698 Views 9 Replies Latest reply: Apr 14, 2010 1:24 AM by andre murcia
And welcome to Apple Discussions!
Have you tried a different USB connector cable? Does the iPod still charge while it is connected to your machine?
Try forcing the iPod into Disk Mode as described in this Apple support document either with or without the iPod connected and see if you can at least get the iPod to appear as a separate drive in "My Computer."
[Putting iPod into Disk Mode|http://support.apple.com/kb/HT1363]
Otherwise, I would also make sure you have worked through each potential troubleshooting solution provided in this Apple support document.
Or this one, which covers the possibility of certain drivers being outdated or not installed correctly.
Hope this helps.
So you don't get a charging icon on your iPod while it is plugged into your machine? Have you tried different USB ports? You also said you tried the iPod on another machine? I would keep trying this method.
I also noticed you didn't post any of your computer's specs or information? What kind of system do you have running?
Have you looked in *Device Manager* when plugging in your iPod to see if anything appears under the USB's section?
I have the exact same issue with my IPod video (30gb) When I connect it to the computer the lightning bolt appears and it will charge, but the computer will not recognize it. I took it to the apple store today, and the genius told me there is a hardware problem. He said either something on the main board died, or some of the connectors which control data transfer went bad, while the ones for charging are still good. The best he could do for me was to offer to swap out my ipod for the exact same one for 130 dollars. I know its not great news, but thats what he told me.
dont trust those dummies from genius bar there very incompetent and there techs terrible at problem solving I've figured out several problems with my ipod 30gb i used it in my car forever and never left my glove box i lost my usb cable and that's when i went to them for answers there was 2 problems 1. was my center click stopped working i fixed that by taking it apart scratching it but i fixed it what happens in the got these rubber boots glued (not very smart)under the wheel there total of 5 of them over time if you leave your ipod in hot place the glue starts melting and rubber boot start to move. 2.is try and go to local store that sells car stereos that have the ipod plug built in will let you use the ipod from the cable charge it. if your ipod works then you know it not bad
cause it should charge and play the music.anyway i think it cable problem with new USB cable they sell at the stores and don't work with 5th gen ipods. best thing is to look online for new cable that says 4th gen and up try this one
don't lisen to them there trained to fix problem fast if the cant fix it they recommend you to pay upgrade price $125.00 and they send your old ipod to 3 party refurbishment center and they pay apple for the old ipods $25-$50
apple there to make money not care about you just your wallet
id say about 90% of ipods ive seen can be repairable or nothing wrong with them
long story short iam sure just your cable that bad and need to be replaced
if not walmart refund you your money and you havent lost penny
so if you like to go to local car steroe shop and tell them your looking buy radio that will play and control your ipod and you're there see if it works for your ipod there plug it in and test it for you and it free most car steroes will work with older ipods
if you ipod works then run wal-mart and buy your self new cable
hope this helps