3409 Views 6 Replies Latest reply: Feb 27, 2010 11:57 PM by gem72
I have a similar issue where I updated both Safari & iTunes now BOTH will not launch when clicked upon, no matter where I try to launch from.
When I connect my iPod it states it is 'Synchronising, however iTunes still does not launch.
I have had to install Firefox to obtain internet access as Safari will not respond.
I tried the Apple Support but the tip to resolve this issue regarding deleting files from Activity Monitor were too technical for me to follow.
Please let me know if you can help...
I hope you might be able to help me solve two really frustrating issues.
About three weeks ago, my safari browser stopped working properly (e.g I can no longer access a number of websites - usually with a .com suffix (e.g. www.pocruises.com and msn.com and others are slow to load). I had downloaded no new third party software, but had downloaded software updates on 26 January (Java for mac update 6, security update 2010-001 and the iphoto update). When I attempt to load a site, the address just hangs. I have seen a number of similar queries on the discussion forum, but I don't fully understand the technical aspects of some of the answers. I have cleared the cache, reset safari, tried launching from applications and even repaired permissions, but nothing has worked. I downloaded firefox, but was also unable to access these sites through that browser either.
On 7 February, I downloaded the latest version of itunes (9.0.3) and now I am unable to access my itunes store account. When I enter my apple ID and password nothing happens. This means I am unable to fully sync my iphone (i.e. for apps >10mb) and cannot download the latest version of the iphone software. On the advice of itunes support, I have completely uninstalled itunes and reinstalled, though that took 4 attempts because of the safari problem mentioned above, but this has made no difference. Incidentally, I have no problem accessing the itunes store through my iphone.
Please can you help a very frustrated (and otherwise happy) mac user?