6391 Views 2 Replies Latest reply: Feb 24, 2010 2:19 PM by varjak paw
Log into your iTunes Store account and look at your Purchase History. That will tell you what you've purchased so that you can see if you've made purchases beyond what your debit card could cover. If you have, you'll probably have to purchase a prepaid iTunes Store card and redeem it to clear the balance owed, or use a different debit card. Check with the bank that issued the one you've been using; if you've overdrawn it may have been cancelled.
If you don't show purchases that would account for the balance owed, contact the iTunes Store Customer Service department using the form on their Support page (select the category and subcategory closest to the issue you're reporting) and explain your situation to them. They should be able to clear up matters for you.