10 Replies Latest reply: Feb 27, 2010 11:32 AM by Kaique Alambert
Kaique Alambert Level 1 Level 1 (0 points)
I have the same kind of problem but the error number is 0x80070424. What can I do?

Windows Vista
  • b noir Level 9 Level 9 (72,020 points)
    *Replying to Kaique Alambert*

    I have the same kind of problem but the error number is 0x80070424.


    Treatments for that one tend to be quite different, Kaique.

    First I want to check to see if you've got a broken Windows Modules Installer.

    In your Start Search box, type cmd
    Right-click the cmd that comes up and select "Run as administrator".

    At the Command prompt, type *sfc /scannow* and hit enter.

    Does sfc run? If not, do you get an error message saying "Windows Resource Protection could not start the repair service"?
  • Kaique Alambert Level 1 Level 1 (0 points)
    I did that and got the message "Windows Resource Protection could not start the repair service"
  • b noir Level 9 Level 9 (72,020 points)
    ... A broken Windows Modules Installer in that case, Kaique.

    With those, we've been having some success with the *SCENARIO III* treatment from the following document. I'm afraid it's a bit of a performance, though:

    [Windows Update Error 80070424 in Vista|http://www.vistax64.com/tutorials/258701-windows-update-error-80070424-a. html]
  • Kaique Alambert Level 1 Level 1 (0 points)
    I have just followed all the steps of Scenario III and now I get the error number 0x80073712 when I try to install iTunes.
  • b noir Level 9 Level 9 (72,020 points)
    Are Windows Updates also failing with that code, Kaique?
  • Kaique Alambert Level 1 Level 1 (0 points)
    Yes, I have the same number for Windows Update.
  • b noir Level 9 Level 9 (72,020 points)
    Drat. From one of the tricky ones straight into another of the tricky ones.

    Can you check something else for me please, Kaique?

    If you click Turn Windows features on or off in the Programs and Features Control Panel item, is the Windows Features dialog box empty?

    If so, we'd better try the *first two* suggestions from following document. (Fingers crossed, if the date and time thing doesn't help, we'll have got your SFC functional now.)

    [The "Windows Features" dialog box is empty in Windows 7 or Windows Vista, or you receive an error message that includes the following code when you try to use Windows Update: "0x80073712"|http://support.microsoft.com/kb/931712>
  • Kaique Alambert Level 1 Level 1 (0 points)
    Well, it seems like I changed some settings I shouldn't and I ended up formatting the HD.

    But that's ok! At least I have iTunes on my computer now and my iPod is working perfectly lol

    Thank you very much for you help and time, Tony. I really appreciated that.
  • b noir Level 9 Level 9 (72,020 points)
    Eeek! I've seen people have to that in order to get past the Windows Update versions of those (when out investigating possible treatments for it ... fortunately the 0x80073712 variation doesn't seem to strike tremendously often in the iTunes install context ...).

    Are your Windows Updates working again Kaique? Sometimes with these sorts of errors for iTunes, people then discover that their Updates haven't been installing for months, and that's a bit worrying (what with missing the security updates and all).
  • Kaique Alambert Level 1 Level 1 (0 points)
    Yes, finally my Windows Update is working again.

    That's exactly what happened to me. My updates haven't been installing for a long time. Maybe months, like you said.

    I know I lost everything like photos, documents, songs...But at least I have my computer and iPod working and that's what matters.