2473 Views 4 Replies Latest reply: Apr 12, 2010 4:30 PM by luvlabs
Welcome to the Apple Discussions. Sorry to hear about your trouble.
Since it's so new, I wouldn't spend much time trying to troubleshoot it. If you live in a city where there's an Apple Store, make an appointment at the Genius bar and take it in to have them look at it. If not, look in your iPod's documentation: I think there should be a number for Apple Care you can call to talk to someone.
When something new fails so quickly, it's often a defective part and there's not much you can do about it.
Just posting this again, went back to the best buy were I had gotten the iPod and returned it for another one, this one has worked fine until I realized today that I hadn't installed the update to 3.1.3.
I installed this update and afterwards I got the same error, #6 I think, and now again after trying to update it on a second iPod months later, it has crashed and is now completely useless yet again.
When I plug it into my computer, I get an error telling me that the USB device is not recognized and iTunes does not register it either.
Other then never updating my iPod again, I need some help because I do not feel like continuing this vicious circle.
Details on those sync errors can be found in this article: http://support.apple.com/kb/TS1275
Error 6 pertains to security software problems. Windows computers do much better with Apple firmware updates if you disable your firewall and anti-virus before downloading and installing the update. Follow the troubleshooting steps in this article: http://support.apple.com/kb/TS3125