Previous 1 2 Next 25 Replies Latest reply: Mar 2, 2010 6:39 AM by SuperLemming
manojpatani Level 1 Level 1 (0 points)
Hi,
Today morning suddenly the speaker of my iPhone stopped working. I can hear the sound only when I attach the microphone else there is no sound at all. No sound when a call comes, no alarm sound, no sound for songs.
I have already done the recommended solution given on the site.
1. Reset the iPhone
2. Restored the iPhone.
3. It is not under mute condition.

Last resort given on the site is that Apple would replace the iPhone.

I have purchased the iPhone from Kuwait. It is officially unlocked iPhone from Apple. (I had checked this from the web site). There is an Apple showroom in Kuwait. But it doesnt sell the iPhone.
Since it is an officially unlocked iPhone, I guess it would have been purchased from Hong Kong. So, would Apple Hong Kong replace the iPhone?

Any other suggestion.. I would really appreciate... Or if it is a software problem, is there a solution??

iPhone, iPhone OS 3.1.3
  • Tamara Level 6 Level 6 (13,730 points)
    Have you tried plugging and unplugging the headphones 8 or 9 times?
  • manojpatani Level 1 Level 1 (0 points)
    I have plugged and unplugged the head phone..
    But it didnt help..

    Just one peculiar thing happened. When I unplug the head phone, the song which was playing goes to a pause mode... Just thought of sharing this...
  • Tamara Level 6 Level 6 (13,730 points)
    It sounds like the phone might be defective. You will need to get it to someone in HK who can take it in to a service center for repair/replacement.
  • manojpatani Level 1 Level 1 (0 points)
    Hi,
    One more thing to add.. I had upgraded to OS 3.1, few days back..
    Do you thing, if thats a problem???

    Also, is there any way to find out for certain, from which place the iPhone was purchased?? (I know asking the retailer here is one...)
  • Tamara Level 6 Level 6 (13,730 points)
    I haven't read of issues with the latest security update affecting the speaker.

    http://www.apple.com/support/iphone/ has a spot in the right hand column to enter your serial number to see warranty status. That might give you a hint as to where they are buying the phones.
  • Graham Outterside Level 4 Level 4 (2,910 points)
    manojpatani wrote:
    I have purchased the iPhone from Kuwait. It is officially unlocked iPhone from Apple. (I had checked this from the web site). There is an Apple showroom in Kuwait. But it doesnt sell the iPhone.


    Bit of a non-sequitur there.

    If they don't sell the iPhone in Kuwait, how did you manage to buy an officially unlocked iPhone there ? I'm not sure how exactly you can check if a phone is offically unlocked from the Apple website so do tell me !

    Not that it matters, but if we had a $ for every time someone posts with an officially unlocked iPhone which turn out not to be the case, or it turn out to be a fake (as in today on another post)

    Anyway, back to your problem. Check the headphone socket for fluff or dust inside the hole - there are a lot of examples of people keeping the phone in fluffy pockets, filling the headphone socket with lint which causes connection problems.

    Don't get it wet under any circumstances though as you'll trip the moisture sensors.
  • manojpatani Level 1 Level 1 (0 points)
    Hi,
    I tried the following link
    https://selfsolve.apple.com/GetWarranty.do..
    And found my iPhone..
    It was one of the way to find out whether the iPhone you purchased is a real or fake one..Thats what it is mentioned in the post..

    I was playing music this morning and it stopped playing.. Just like that.. I dont understand how that can happen.. Believe me it didnt get wet or put in a dusty place.

    I am a huge iPhone fan.. And belive me I was taking very good care of it..:)
  • Graham Outterside Level 4 Level 4 (2,910 points)
    manojpatani wrote:
    I tried the following link
    https://selfsolve.apple.com/GetWarranty.do..
    And found my iPhone..
    It was one of the way to find out whether the iPhone you purchased is a real or fake one..Thats what it is mentioned in the post..


    Yes, you're correct that it tells you if the serial number is fake or not. It does not however tell you if its unlocked does it ? Thats what you said you checked ?

    Don't believe yourself - get a light and a magnifying glass and have a good look in the socket.

    I didnt mean to suggest you got it wet - I mean make sure you don't when cleaning the socket out.
  • manojpatani Level 1 Level 1 (0 points)
    I checked the head phone socket. Its clean..
    One thing to add.. When I remove the head phone, the iphone goes to pause mode..
    As I understand, the iPhone has detected that it has been changed to normal mode from the head phone mode... I guess thats why plugging/ unplugging has not worked for me..
  • Graham Outterside Level 4 Level 4 (2,910 points)
    manojpatani wrote:
    When I remove the head phone, the iphone goes to pause mode..
    As I understand, the iPhone has detected that it has been changed to normal mode from the head phone mode... I guess thats why plugging/ unplugging has not worked for me..


    Thats okay - thats normal behaviour so you can quickly stop the playing when the headphone gets removed. All normal. Its nothing to do with your issue though.
  • manojpatani Level 1 Level 1 (0 points)
    As I said earlier, ear phone socket is clean..
    But just to be 200% sure, can you suggest any way to clean it??
  • Graham Outterside Level 4 Level 4 (2,910 points)
    Normally I'd say taking it to an Apple store but I wouldn't trust the guys in the Kuwait store for love not money.
  • manojpatani Level 1 Level 1 (0 points)
    Hi,
    I really appreciate the quick reply..
    Is it possible for you to tell whether its a hardware or software problem??
    Reason I am asking is I plan to do a restore where it removes all the data from the iPhone.
    I had a restore and chosen a option where it asked me to do a back up from the most recent one. Now I plan to do the other option..
  • Graham Outterside Level 4 Level 4 (2,910 points)
    I doubt its hardware but you can of course restore to factory settings and then try it and if that doesn't work, do a restore.

    The only downside is that if your phone is not legally unlocked, it will be bricked as you would need the original SIM from the original carrier and an account with them to activate it. If its not legally carrier unlocked, then you will have an unuseable phone.

    Do it at your own risk ...
Previous 1 2 Next