6 Replies Latest reply: Feb 28, 2010 11:16 PM by robinsn90
robinsn90 Level 1 Level 1 (0 points)
The title says it all... I have restarted the iPhone and my computer countless times. I have checked my USB connections. I have checked the USB iPhone cord. I have re-installed iTunes. The iPhone's battery is near full. It still charges via the wall outlet. I re-installed Apple Mobile Device Services. I am running iTunes 9.0.3 and Mac OS X 10.6.2.

I haven't been able to call Apple yet because their phone support is currently closed. Please help.


-- Desperate iPhone User

MacBook Pro, Mac OS X (10.6.2)
  • 1. Re: iPhone won't connect to iTunes
    modular747 Level 6 Level 6 (16,495 points)
    http://support.apple.com/kb/TS1591

    You may need to remove and reinstall the Apple Mobile Device Service:

    http://support.apple.com/kb/HT1747
  • 2. Re: iPhone won't connect to iTunes
    robinsn90 Level 1 Level 1 (0 points)
    I already did. I said I did in my original post.
  • 3. Re: iPhone won't connect to iTunes
    modular747 Level 6 Level 6 (16,495 points)
    You said: +"I re-installed Apple Mobile Device Services."+

    You didn't say you removed and reinstalled it, which is required.

    Did you try connecting the phone to a different computer. Did you try troubleshooting your Mac, such as verifying your HD and repairing permissions with Disk Utility?
  • 4. Re: iPhone won't connect to iTunes
    robinsn90 Level 1 Level 1 (0 points)
    "Re-installed" implies removing and then re-installing. Even if I didn't do it, the computer would overwrite it.

    Anyway, I did try using another computer already. Same problem. I tried your suggestion of repairing Disk Utils. Nada.


    But I did solve the problem... I was thinking about how it had just worked a couple days ago and I was thinking of any factors that had changed that could have influenced it. It seemed absurd, but I realized that I use two different cords. I have the cord that came with my phone downstairs, and a third party iPhone cord upstairs. This whole time I've been trying to connect I've been using the third party cord. So, on a hunch, I tried doing everything exactly the same way, except with the Apple cord from downstairs. It worked. I have NO idea why. They're the exact same cord. It should work regardless. But there you have it. My iPhone is just a purist and refuses to work with my third party cord except for charging from a wall outlet.
  • 5. Re: iPhone won't connect to iTunes
    robinsn90 Level 1 Level 1 (0 points)
    Double post.

    Message was edited by: robinsn90
  • 6. Re: iPhone won't connect to iTunes
    modular747 Level 6 Level 6 (16,495 points)
    "Re-installed" implies removing and then re-installing. Even if I didn't do it, the computer would overwrite it.

    Not so. A reinstall does not imply removing the old app first and does not always overwrite all associated files of an app, such as plists, settings etc. In some cases, like this one, the app has to be manually removed first.
    This whole time I've been trying to connect I've been using the third party cord.

    In your first post you said: +"I have checked the USB iPhone cord."+ This would imply you electrically tested the cord or tried another cord. Apparently you didn't.