7 Replies Latest reply: Apr 21, 2010 5:47 PM by Mark Blake
Mark Blake Level 1 (0 points)
I have reinstalled OS X 10.5.6 on a Macbook Air. Post install I have been asked to set up iLife and apparently this is on the Applications Disk. When i run this installer, by copying it to the desktop it fails; with the error "the installer could not locate the data it needed to install the software. Check your install media or internet connection and try again or contact the software manufacturer for assistance"

So here i am, contacting the software manufacturer.

I actually have three Air's but can only locate two of the install CD' sets, have tried both and issue repeats identically.

I have searched and seems to not be a common issue. I have repaired permissions and still the same.

Macbook Air 1.86ghz, Mac OS X (10.5.8)
  • sig Level 8 (35,785 points)
    "...So here i am, contacting the software manufacturer..."

    This is a user to user forum not the software manufacturer (Apple). In any case when you reinstalled Leopard what install method did you use? Archive & Install? Erase & Install?
  • baltwo Level 9 (62,215 points)
    Pop in the installation disc and launch the installer from it. There's no reason to copy anything to the Desktop.
  • Mark Blake Level 1 (0 points)
    +>This is a user to user forum not the software manufacturer (Apple).+
    Yeah but you go to the Support pages at Apple.com and this is where I end up

    +> In any case when you reinstalled Leopard what install method did you use?+
    I completely erased the hard drive and installed again.
  • Mark Blake Level 1 (0 points)
    +>Pop in the installation disc and launch the installer from it. There's no reason to copy anything to the Desktop.+
    Sorry mate that isnt helpful.

    1. Its a Macbook Air - it doesnt have an optical drive
    2. When running from a shared optical drive its says it cant be run from there, copy it to the desktop
  • K Shaffer Level 6 (12,552 points)
    To copy using Disk Utility to create a .dmg of the install DVD may be one way to get
    the files into the computer; then maybe they could be used to install the missing apps.

    You may be able to use another computer's built-in DVD drive to install non-boot system
    apps, or perhaps even boot from an external DVD drive, if you have the correct adapter
    to use the existing limited MB/Air's ports to connect to an external optical drive.

    The $100. optional DVD external Apple MB/Air optical drive is a good tool to have.
    Or another Mac with an optical drive it can share via wireless, with the MB/Air.

    If you had access to a DVD drive, or another Mac with one, you could create a +disk image+
    (.dmg file) of the installer/disc and then use a USB Flash drive to move it to the MB/Air.

    And lastly, if we had horses, we'd all take a ride.
    Good luck & happy computing!
  • baltwo Level 9 (62,215 points)
    I completely erased the hard drive and installed again.

    And, exactly how did you do that if it's an Air and it doesn't have an optical HD? Whatever method you used, use it for installing iLife.
  • Mark Blake Level 1 (0 points)
    As i said in first post, i copied the installation files to the Desktop of the Air, getting the installer pkg onto the Macbook Air is not the problem

    The problem is running the installation file, it results in this error
    "the installer could not locate the data it needed to install the software. Check your install media or internet connection and try again or contact the software manufacturer for assistance"