Applications Install DVD "installer could not locate the data..."

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Applications Install DVD "installer could not locate the data..."

I have reinstalled OS X 10.5.6 on a Macbook Air. Post install I have been asked to set up iLife and apparently this is on the Applications Disk. When i run this installer, by copying it to the desktop it fails; with the error "the installer could not locate the data it needed to install the software. Check your install media or internet connection and try again or contact the software manufacturer for assistance"

So here i am, contacting the software manufacturer.

I actually have three Air's but can only locate two of the install CD' sets, have tried both and issue repeats identically.

I have searched and seems to not be a common issue. I have repaired permissions and still the same.

Macbook Air 1.86ghz, Mac OS X (10.5.8)

Posted on Mar 1, 2010 5:41 PM

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Answer 1

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sig

Level 8

35,862 points

Mar 1, 2010 11:27 PM in response to Mark Blake

"...So here i am, contacting the software manufacturer..."

This is a user to user forum not the software manufacturer (Apple). In any case when you reinstalled Leopard what install method did you use? Archive & Install? Erase & Install?

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Answer 2

baltwo

Level 9

62,362 points

Mar 1, 2010 11:29 PM in response to Mark Blake

Pop in the installation disc and launch the installer from it. There's no reason to copy anything to the Desktop.

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Answer 3

Mark Blake Author

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Mar 2, 2010 8:50 PM in response to sig

+>This is a user to user forum not the software manufacturer (Apple).+
Yeah but you go to the Support pages at Apple.com and this is where I end up 🙂

+> In any case when you reinstalled Leopard what install method did you use?+
I completely erased the hard drive and installed again.

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Answer 4

Mark Blake Author

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Mar 2, 2010 8:51 PM in response to baltwo

+>Pop in the installation disc and launch the installer from it. There's no reason to copy anything to the Desktop.+
Sorry mate that isnt helpful.

1. Its a Macbook Air - it doesnt have an optical drive
2. When running from a shared optical drive its says it cant be run from there, copy it to the desktop

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Answer 5

K Shaffer

Level 7

34,972 points

Mar 2, 2010 10:08 PM in response to Mark Blake

To copy using Disk Utility to create a .dmg of the install DVD may be one way to get
the files into the computer; then maybe they could be used to install the missing apps.

You may be able to use another computer's built-in DVD drive to install non-boot system
apps, or perhaps even boot from an external DVD drive, if you have the correct adapter
to use the existing limited MB/Air's ports to connect to an external optical drive.

The $100. optional DVD external Apple MB/Air optical drive is a good tool to have.
Or another Mac with an optical drive it can share via wireless, with the MB/Air.

If you had access to a DVD drive, or another Mac with one, you could create a +disk image+
(.dmg file) of the installer/disc and then use a USB Flash drive to move it to the MB/Air.

And lastly, if we had horses, we'd all take a ride.
Good luck & happy computing! 🙂

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Answer 6

baltwo

Level 9

62,362 points

Mar 2, 2010 10:42 PM in response to Mark Blake

I completely erased the hard drive and installed again.

And, exactly how did you do that if it's an Air and it doesn't have an optical HD? Whatever method you used, use it for installing iLife.

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Answer 7

Mark Blake Author

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Apr 21, 2010 5:47 PM in response to baltwo

As i said in first post, i copied the installation files to the Desktop of the Air, getting the installer pkg onto the Macbook Air is not the problem

The problem is running the installation file, it results in this error
"the installer could not locate the data it needed to install the software. Check your install media or internet connection and try again or contact the software manufacturer for assistance"

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