Previous 1 2 3 Next 36 Replies Latest reply: May 11, 2010 6:19 AM by Droople
tepperleen Level 1 (0 points)
It's been weeks since I've been able to update my Apps on either my iPod touch, or from iTunes. In iTunes previously, it would say that there were updates available, but then when I clicked on Update it would tell me that there were no updates available, now I'm getting a new error message that says "You can not update this software since you have not owned the major version of this software." WHAT???? These are mostly free apps, and the others I paid for. I'm so tired of this. And on my iPod touch I get "Can not connect to the iTunes store," even though I can make purchases, download podcasts, etc. Any ideas. Thanks so much.

Power PC G4, Mac OS X (10.4.10)
  • meckimac Level 1 (10 points)
    Same problem here. I'm on OS X 10.6.2, iTunes 9.0.3. I have 24 updates pending and I don't even know which one is causing this problem.
  • Rickdepat Level 1 (0 points)
    Same here since yesterday, my cooking Mama, a 6.99$ apps dont allow me to update my already paid app when Itunes 9.0.3.15 say a free update is available. Apple need to fix this ASAP

    when i click get update i have this message:

    You do not qualify for this price
    this discounted price is only available to customers who own previous version of this item. To purchase this item at full price click OK

    at 6.99$ app im not willing to click buy.... I pay my apps instead of pirating to avoid headache and problem and voila i cant have what i paid for... Thanks apple to make my life so complicated since i own my **** Iphone

    Message was edited by: Rickdepat
  • NMS_ Level 1 (0 points)
    Hello,

    Same problem here. I've click ok and bought PasteBudy app for the 2 time!
    Anyone have found a solution?
  • earthtobella Level 1 (0 points)
    I have been getting the same error message as of today. Up until yesterday I was able to update apps without any issues. I use the German and US iTunes stores, though I think most apps are from the German one.
  • earthtobella Level 1 (0 points)
    I just want to add that I can update apps directly on the iPhone. I don't like doing it because after a transfer of 300MB per month, my provider slows down my 3G connection speed. But this seems to be a problem with iTunes, not my account in general.
  • orthobiker Level 1 (5 points)
    Got the same issue here. I have some apps that were free and some that were paid. Both sets not working. Any ideas as to why this happened?
  • Rickdepat Level 1 (0 points)
    it's strange because not all update have this issue. I can update some free and paid apps ( over 10 update was succeful) and few (4-5)others have this problem and cannot be updated. Itunes didnt been updated since beginning of this issue.

    For the free one who cannot be updated, i just deleted already owned in itunes and re-downloaded updated version again without any problem.But for my paid apps, i will need to wait That apple fix it.

    I googled and i see this problem already happen in 2007 or 2008 but i just found problem report, no solution. I will try to spend couple minute to find out on google and try to call apple or contact apple expert on the web there tomorrow: http://www.apple.com/support/expert/ and come back to tell what they said. If someone found please post !!
  • Rickdepat Level 1 (0 points)
    oopss sorry apple expert dont support itunes store...
  • Rickdepat Level 1 (0 points)
    emailed apple itunes support to report problem. im supposed to have a return within 24 hours... let see
  • madmatter23 Level 1 (0 points)
    same problem here. keep us updated.
  • tepperleen Level 1 (0 points)
    I have an appointment at the Apple store tomorrow. But something tells me they won't be able to help me.
  • fei por Level 1 (20 points)
    The iTunes Store needs a lot of work - first I could not buy a gift, now I cannot download FREE updates to my apps (some of which were FREE in the first place).
  • neversellout2000 Level 1 (0 points)
    Same problem here. I had 24 App updates and had to click on them one by one and now 11 of them give me that same frustrating message. I have authorized my MBP again and guess what? That's right it used one of my Authorizations again
  • Godzilla33 Level 1 (0 points)
    Same here
Previous 1 2 3 Next