1 Reply Latest reply: Mar 2, 2010 1:46 AM by polydorus
steen smidt Level 1 Level 1 (0 points)
Hi
I just bye me a Iphone and then I try to install the Itunes - but I got this

We encountered a network error when trying to read from file C: \ Windows \ Installer \ bonjour.msn

And the file is not in the dir...

hp, Windows Vista, no
  • polydorus Level 6 Level 6 (11,950 points)
    msi problems like this can usually fixed with the Microsoft Installer Cleanup Utility.

    Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program. The installer doesn't give any message to confirm the installation.

    http://support.microsoft.com/kb/290301/

    (To run the program – All Programs>>Windows Install)

    Run the cleanup utility and remove any references you find to Bonjour.
    Restart you PC and try installing again.