Skip navigation
This discussion is archived

Macbook Restore Disc Not Working

1729 Views 2 Replies Latest reply: Mar 3, 2010 9:42 AM by Jay Bullock RSS
g.timbrell Calculating status...
Currently Being Moderated
Mar 3, 2010 9:10 AM
Hi all

I've got a late 2007 white macbook which I purchased at the beginning of 2008 and I'm currently trying to completely restore it to factory settings with a clean install of Leopard.

However the macbook will not boot from the restore DVD that came with it. I have tried holding down "C" during startup and setting the startup disk as my DVD drive but it will not get to the OSX installer, it just hangs on the apple logo.

I have also attempted to boot in verbose mode to see which errors come up and I am repeatedly getting the errors:
"SAM Multimedia: READ or WRITE failed, SENSE_KEY = 0x03, ASC = 0x11, ACSQ = 0x00"
"disk1s3: I/O Error."

According to the checker on the apple website my macbook is still under warranty but I don't live very close to an Apple store, so I was wondering if there was an easy way to solve this problem.

Thanks.
  • V.K. Level 9 Level 9 (56,120 points)
    Currently Being Moderated
    Mar 3, 2010 9:18 AM (in response to g.timbrell)
    sounds like either a bad dvd or a problem with the DVd drive. neither one can be fixed by you. do try cleaning the dvd. then try booting again. other than this I suggest you take it in for service.
    Mac Pro 3.2 GHz, Mac OS X (10.6.2), Mac Pro 2.66GHz, powerbook G4 1.5GHz
  • Jay Bullock Level 4 Level 4 (3,800 points)
    Currently Being Moderated
    Mar 3, 2010 9:42 AM (in response to g.timbrell)
    As VK noted, you have a problem you can't solve.

    Does your drive read other discs? If so, then try cleaning the DVD as VK suggested.

    If cleaning the DVD doesn't work, you can call AppleCare and they will send you a replacement DVD, perhaps for a small fee.

    If no discs work in your drive, then you need to call AppleCare to have it serviced.

    It;s also possible that there is an Apple Authorized Service Provider nearer to you than the Apple Store:
    http://www.apple.com/buy/locator/service/
    Aluminum Unibody MacBook, Mac OS X (10.5.8)

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.