Macbook Restore Disc Not Working

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Level 1

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Macbook Restore Disc Not Working

Hi all

I've got a late 2007 white macbook which I purchased at the beginning of 2008 and I'm currently trying to completely restore it to factory settings with a clean install of Leopard.

However the macbook will not boot from the restore DVD that came with it. I have tried holding down "C" during startup and setting the startup disk as my DVD drive but it will not get to the OSX installer, it just hangs on the apple logo.

I have also attempted to boot in verbose mode to see which errors come up and I am repeatedly getting the errors:
"SAM Multimedia: READ or WRITE failed, SENSE_KEY = 0x03, ASC = 0x11, ACSQ = 0x00"
"disk1s3: I/O Error."

According to the checker on the apple website my macbook is still under warranty but I don't live very close to an Apple store, so I was wondering if there was an easy way to solve this problem.

Thanks.

Posted on Mar 3, 2010 9:10 AM

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Answer 1

V.K.

Level 9

56,174 points

Mar 3, 2010 9:18 AM in response to g.timbrell

sounds like either a bad dvd or a problem with the DVd drive. neither one can be fixed by you. do try cleaning the dvd. then try booting again. other than this I suggest you take it in for service.

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Answer 2

Mar 3, 2010 9:42 AM in response to g.timbrell

As VK noted, you have a problem you can't solve.

Does your drive read other discs? If so, then try cleaning the DVD as VK suggested.

If cleaning the DVD doesn't work, you can call AppleCare and they will send you a replacement DVD, perhaps for a small fee.

If no discs work in your drive, then you need to call AppleCare to have it serviced.

It;s also possible that there is an Apple Authorized Service Provider nearer to you than the Apple Store:
http://www.apple.com/buy/locator/service/

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