6 Replies Latest reply: Jul 9, 2010 8:05 AM by birdbath1
Evilns Level 1 Level 1
Can someone please help. I went to connect my ipod touch to my itunes and it told me that the ipod needed restoring and updating. Updated it and clicked restore - tried to restore it and came up with the message "could not be restored. An unknown error occurred (1604)." Any help would be appreciatd.

Windows XP
  • wheeelhouse Level 1 Level 1
    Can't help but exactly the same thing happened to me at about the same time! HELP!
  • hc_1540 Level 1 Level 1
    Ok, I've been trying to fix this for 3 DAYS!!! But, I finally found the answer an hour ago and my Touch is sitting next to me happily syncing away. Rather than let someone else go through the pain I've been experiencing I thought I'd share how I fixed this.

    After trying all the various suggestions (re-installing, another PC etc.), this is what I did:

    When you get the 1604 error click 'ok' but keep your iPod plugged in
    Go to 'Task Manager' and find the 'iTunes' process
    Click 'End Process' which will terminate iTunes
    (Remember, don't unplug your iPod!!)
    Start up iTunes again
    iTunes will then recognise the iPod
    Click 'Restore' and you should be ok

    Some of the other suggestions might also work for you but just thought I'd give you another option.

    Good luck, I know how frustrasting this is!!
  • Porsche914 Level 1 Level 1
    I only wasted one day on this before I found your post, which also solved my problem. May you be blessed by whomever you pray to. Thanks!!!
  • quickscoper Level 1 Level 1
    I cant restore mine because i have a passcode lock..how do i do it?
  • rockmyplimsoul Level 5 Level 5
    expertise.itunes
    iTunes
    As a security measure, you have to restore it on the same computer that it calls "home".
  • birdbath1 Level 1 Level 1
    Hi I have been going through the same thing too! Was going to do what you said but was scared when I got as far as task manager process and was given a warned that there might be undesired results loss of data and instability... is it still ok to do this anyway?