6 Replies Latest reply: Mar 6, 2010 1:08 PM by Rob Ryan
atelfer1 Level 1 Level 1 (0 points)
Ever since I got my new computer with Windows 7 any new photo I've taken with my iphone will not sync to my computer. (not sure if windows is the issue or not) I never had any issues with XP software on my last computer though. Any ideas? All other functions of my iphone/itunes are working just fine.

iPhone OS 3.1.3
  • Rob Ryan Level 2 Level 2 (485 points)
    That's curious, because I don't think the iTunes sync has never copied iPhone photos back to a computer (see support link below, which clearly suggests photo syncing is one-way). But, depending upon how your computer is set up, you can have a variety of other methods of importing photos back to your computer. You can manually fire up explorer, and you'll see the iPhone listed there under "Computer" and you can copy photos that way. Or if you go to "Control Panel\Hardware and Sound\AutoPlay", you can tell your computer what to do when you insert your iPhone, e.g. import into your favorite program.

  • wjosten Level 10 Level 10 (93,760 points)
    The photo sync is ONE way, Computer>iphone. Photos in your camera roll are IMPORTED just like they would be with any other digital camera, they are NOT synced. If using windows, launch the camera/scanner wizard & import your photos that way.
  • atelfer1 Level 1 Level 1 (0 points)
    Maybe I'm using the wrong terminology. I think when I used to plug in my iPhone the first screen that would pop up would ask what to do with my pictures. Anything new would be uploaded to an iPhone Pic file. Now in Windows 7 it asks me nothing. Do I need to turn on/off a certain setting?
  • roaminggnome Level 10 Level 10 (93,585 points)
    Photos taken with iphone are imported to your computer, just as with any other digital camera.

    Whatever photo management program you use ( photoshop, camera and scanner wizard, etc) would have a setting that told it to open when a digital camera was detected.
  • atelfer1 Level 1 Level 1 (0 points)
    I've also looked in my "auto-play" feature and for some reason my iPhone is not even listed as a device when it is plugged in. Maybe that is part of the issue? It still snyc's but doesn't recognize my iPhone as a camera?
  • Rob Ryan Level 2 Level 2 (485 points)
    I don't know what to say. Perhaps this page helps:


    They suggest:

    1. Ask your network administrator if AutoPlay is restricted by Group Policy, and if so, what to do instead. (If this is your own home PC that you set up, you're probably ok here)

    2. Close other programs that might be interfering by accessing the device or media directly.

    3. Follow these steps:

      1. Click the Start button , click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

      2. At the command prompt, type net start shellhwdetection, and then press Enter.

      3. Restart your computer.