8 Replies Latest reply: May 23, 2012 6:25 PM by ericfromjarvis
BlindLuck Level 1 (0 points)
I can't open iTunes, it gives me an error. Restarting my computer always worked before but now it doesn't. Any help?

Macbook Pro 13", Mac OS X (10.6.2)
  • R94N Level 2 (205 points)
    Is there an error code? If so, what does it say?
  • BlindLuck Level 1 (0 points)
    13014 is the error code.
  • dionisio.arguedas Level 1 (10 points)
    I got the same error today after adding some new music. I fix it doing the following:

    1. Go to the music forder
    2. Change the name iTunes to iTunes.old
    3. Open iTunes, that clears whatever was wrong and creates a new library...
    4. Close iTunes
    5. Delete the new iTunes folder the application created... it is blank...
    6. Rename back your library from iTunes.old to iTunes
    7. Open iTunes

    That worked for me, if you are using a remote library or something it should work the same...

    As i said it worked for me, don't blame me if you loose data, be sure about what you're doing...

    I hope this helps.
  • Ectonym Level 1 (0 points)
    I found that deleting the file "iTunes Library Genius.itdb" from the itunes folder, emptying the trash, and restarting solved this same problem for me. This happened today on iTune 9.1.1

    Upon itunes opening up successfully the after restart, the file "iTunes Library Genius.itdb" was rebuilt by the program and everything I have it still there in it's correct place (ratings, play count, etc)
  • GlennG Level 1 (10 points)

    Yep, removing the file "iTunes Library Genius.itdb" from the iTunes folder resolved this problem for me too.


    Thank you for the answer to my problem.

  • GlennG Level 1 (10 points)

    After removing the file "iTunes Library Genius.itdb" it opened. HOWEVER, upon syncing my iPhone, iTunes "locked up" and I had to force quit. I made another attempt to open iTunes and received the 13014 error code once again. This time removing the "iTunes Library Genius.itdb" file did not work. I attempted a reboot, and removing the file once more, but still get the same error code. I get the same problem when changing over to my "Backup" disk.


    Both of my iTunes (Main and Backup) are on external hard drives.


    I am using the latest version of iTunes (10.2.2) running Snow Leopard 10.6.7. MBP 17' 3.06 gig processor, 8 gigs of RAM, 7200 RPM HD. This problem exists when accessing with my other MBP over a wireless LAN. using the same iTuns library


  • difficultrun Level 1 (0 points)

    I'm having this same problem since upgrading to 10.3.1.  I've tried deleting the genius.itdb file (I didn't see a journal one) and also reinstalling iTunes but still can't get it to open.  I keep getting the 13014 error and iTunes won't open.  I am on a Macbook Pro with music stored on an external hard drive.  Can anyone help?

  • ericfromjarvis Level 1 (0 points)

    i did this now i have no music what do i do now