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Iphone dropped white screen

yesterday I was using my iphone 3g 16gb and dropped it from a height of about 30 inches. There is no external damage but the iphone just has a plain white screen. I tried to make a call to it efter i dropped it and the phone recieved it but in a very fuzzy tone but i could not answer it due to the screen. I now cannot even make a call to it, connect it to itunes or even get it to respond in any way. I am covered under a limited warranty until July. What should i do? What is my best option?
thank you

iphone, iPhone OS 3.0

Posted on Mar 7, 2010 4:37 AM

Reply
5 replies

Mar 7, 2010 4:44 AM in response to Jackson 13

Accidental damage is not covered under your warranty. Same thing as if you crashed your car, that wouldn't be covered by your auto warranty. Go to an Apple store, make an appointment first, Apple has an out of warranty replacement program, cost is $199. If you do that, the remainder of your current warranty will remain in effect. If you use a third party repair service, your existing warranty will be voided. Apple does not repair phones(except for screen replacement), only replaces them with a refurbished unit.

Mar 7, 2010 4:48 AM in response to Jackson 13

Jackson 13 wrote:
so i can a brand new iphone for $199?


You get a refurbished unit.

if not there is no external damage so would i be able to try for warranty?


They have diagnostic equipment that will tell them instantly what caused your problem. You "may" get lucky, but that's extremely doubtful. Be prepared to pay the $199.

Iphone dropped white screen

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