5 Replies Latest reply: Mar 9, 2010 5:10 AM by Jackson 13
Jackson 13 Level 1 Level 1 (0 points)
yesterday I was using my iphone 3g 16gb and dropped it from a height of about 30 inches. There is no external damage but the iphone just has a plain white screen. I tried to make a call to it efter i dropped it and the phone recieved it but in a very fuzzy tone but i could not answer it due to the screen. I now cannot even make a call to it, connect it to itunes or even get it to respond in any way. I am covered under a limited warranty until July. What should i do? What is my best option?
thank you

iphone, iPhone OS 3.0
  • Tamara Level 6 Level 6 (13,730 points)
    The warranty does not cover user damage. You can get an out of warranty replacement for $199 or you can google third party repair shops and get the phone repaired.
  • wjosten Level 10 Level 10 (93,720 points)
    Accidental damage is not covered under your warranty. Same thing as if you crashed your car, that wouldn't be covered by your auto warranty. Go to an Apple store, make an appointment first, Apple has an out of warranty replacement program, cost is $199. If you do that, the remainder of your current warranty will remain in effect. If you use a third party repair service, your existing warranty will be voided. Apple does not repair phones(except for screen replacement), only replaces them with a refurbished unit.
  • Jackson 13 Level 1 Level 1 (0 points)
    ok thanks,
    so i can a brand new iphone for $199?
    if not there is no external damage so would i be able to try for warranty?
  • wjosten Level 10 Level 10 (93,720 points)
    Jackson 13 wrote:
    so i can a brand new iphone for $199?


    You get a refurbished unit.

    if not there is no external damage so would i be able to try for warranty?


    They have diagnostic equipment that will tell them instantly what caused your problem. You "may" get lucky, but that's extremely doubtful. Be prepared to pay the $199.
  • Jackson 13 Level 1 Level 1 (0 points)
    I rang apple support and they told me they can not help me over the phone so i sent it in for repair. See how that goes.