MY CREDIT CARD INFO WAS STOLEN!! I HAD IT RECORDED IN ITUNES--
UNAUTHORIZED PURCHASES WERE MADE TO MY CARD--ONLY FOR APPS ON ITUNES! ANYONE ELSE HAVE THIS HAPPEN?????????
People are always having credit card information stolen, and some have been users of the iTunes Store. Sorry that it happened to you.
You need to take these steps immediately, if you haven't already:
1) remove your credit card information from your iTunes Store account immediately and from any other online store or service where it might be stored (Amazon, for instance).
2) change the password on your iTunes Store account.
3) contact the issuer of your credit card and report the fraud. Only the card issuer has the legal authority to pursue the matter.
Christine - me too - nearly £150 (UK) worth of music, videos on my account.
I have reported this to my bank (Card Cancelled) and to Apple (Account details changed) - to be honest Apple's reply was not very helpfull. Quote "You should also ask them (my bank) to launch an investigation into the security of your account. The iTunes Store cannot reverse the charges."
Because l stopped my card before the last transaction was authorised - my iTunes account now shows that l have a balance outstanding and nearly 50 downloads available - which are all fraudulant.
Does anyone know how this gets resolved? I have emailed Apple on the 5th March - but not had a response.
Sorry, but there's nothing Apple can do to directly assist you. It is indeed up the credit card company to address and investigate any issues of fraud and if appropriate follow up with the merchant. Apple's response is what you will get from any merchant (I know, having gone though a major bout of identity theft of my invalid mother's information). Your situation will probably be difficult to resolve, as Apple won't release your account until those downloads are paid for, and it may be difficult to get your credit card company to either pay for them or work with Apple to back out those transactions, but that's what's going to have to happen.
Dave's correct. Someone stole my husband's card info and charged things to 1-800-flowers and other places, both online and local.
We didn't even bother contacting any of the merchants. They were told by the CC authorization system that it was OK to run the charges through.
Husband had to go to his bank and get everything sorted. He also went to the police and filed a report - that was part of the process. It took weeks to get it all settled. The funny thing is, he never buys
anything online because he's a conspiracy-theory kind of guy. He thinks he knows the restaurant where the server lifted his CC numbers and the code on the back. It was the only new place he'd been during that entire time.
Yep, restaurants are a pretty common place for credit card information to be stolen. We hand our credit card to someone who disappears with it for minutes at a time. There are even hand-held devices, easily concealed, that can in seconds capture the information from the magnetic strip on the card.
Credit cards are not safe; fraud is in the increase and probably will remain so unless the US card issuers adopt better security measures). We all need to conduct our lives presuming our card information could be hijacked at any time and taking appropriate precautions to keep such a hijacking from being in a position to cause us major financial peril.
My itunes info was also stolen.
Emailaddress changed. I discovered it because it said the music that I did buy was no longer authorized to play.
Already last week I returned my account to me again with the help of Apple's helpdesk. But today I got the credit card statement.
They took about 400 euros of my card on itunes purchases.
I just discovered it and will call the company tomorrow.
I had a password of 8 characters of which two of them numbers.
I only used it in itunes. So hackers have a way of hacking the apple id information.
How can I remove the credit card details in iTunes?
I see no option for that.
I think Apple should be more up front with information and mention that an account can get stolen easily. I don't trust Apple with my credit card info on my account anymore.
Over 5 years I have an Amazon account and not once had a problem there.
I just returned from my bank, and am now very disturbed with both Apple and the banking system.
It appears that my debit card was charged over $950 dollars, via 33 separate iTunes charges, all taking place in Luxembourg, in US Dollars. They ranged from $8.02 to $63.37, and started on late on 3/31 and run to 4/8. After that, whoever had finished testing started to range further afield, away from iTunes.
My only warning was that a couple of days ago I noticed a bump in the number of credit reporting company spam that I normally get, and a phone call alleging to be from one of these, about a recent card I applied for (didn't happen). I called the bank yesterday to warn them about fishy transactions.
Today I receive a package in the mail - open it and am baffled. Anti-wrinkle creams? I look at the invoice, all my info is on there, the debit card info, and an email address that I have never seen before. (I contact that company, they cancel the order (it is an ongoing subscription order, for about $8 a month, for two years!) and head for my bank.
They are upset, and kill both the card AND my bank account, so now I get to start over. However, they claim, that , because it is a debit card, anything that has been paid is gone, and there is nothing they can do about it. Nor can they re-imburse it. In spite of that nice VISA logo on the front of the bankcard.
And the idea of getting a phone number at Apple to contact about this these days is laughable.
Normally the only thing I ever use iTunes for is to buy the very occasional one or two dollar iPhone app.
Also, NONE of the iTunes purchases are showing up on MY iTunes account, so they must be showing up on SOMEONES. Apple shoudl be able to find the account that has used a particular card, and the info for the person using that account.
Probably not real, but they made the mistake of having a package delivered to my address, not theirs.
Same here. I only found out when I couldn't log into my itunes account. I got Apple to reset the password but it wasn't for my Apple ID and when I did log in it was a Chinese account. I don't know how (apple says I compromised my password but I think not) but someone changed the ID, password and country without my knowledge keeping the credit card details. Apple have been very unhelpful and as I now have a balance outstanding (the credit card was stopped while another fraudulent purchase was going through) they won't let me change the ID back or the country. It's crazy to think they actually want me to put another set of credit card details into an account that still has someone else's email on it and is in chinese which I can't read!. It is only for $2.98 but they won't budge on policy. The card hasn't been used anywhere else, only iTunes, and the password was very secure. Looking at these forums I think Apple have a big problem that they refuse to deal with. Of course they refuse to give a phone number and we have got nowhere with emails. The fact that the purchases where allowed in the first place seems ridiculous as they were bought from a chinese store with a UK billing address! It just seems far too easy to change so many details of someones account in one go with no email sent to the original email address. If anyone has better luck with this situation I would love to hear!
squid, I would bump it up and ask for a supervisor. That is against their own policy, that a UK billing address card allowed purchases from another country's store.
People are always asking how they can buy from another country's store, and they are unable to set up accounts to do this unless all the billing info matches that country.
I'm interested in hearing any reply you get from them.
I take issue with this. According to my bank, it was a fradulent iTunes store that captured my information and tried to use it at the Apple online store. Since I have not confirmed any credit card information on iTunes recently and the only time I was requested to input my password was when I was making a purchase, I believe this to be equally an Apple/iTunes problem just as much as it is 'bad luck'. I don't want to hear about other places where my credit card information could have been stolen because I follow all of the 'secure' behaviors, I don't use my credit card or debit card when I eat out (or anywhere else where they take the card away from my view), I don't give out my SSN or other information, and mostly because two separate representatives on two different shifts from my bank told me specifically that it was a fake iTunes site that caused the problem and that it was a very widespread problem. Even if Apple/iTunes isn't responsible for the fake site, they ARE responsible for the saftey of their customers and if there is a fake site that is good enough to pull up in your own application, I'd say you have a serious security problem. I'll deal with my bank on my bank account, but Apple/iTunes needs to step up to the plate on this and help secure my account. At the very least they could notify their customers that there may be an issue with security.
I lost £76 like this. The credit card company rescinded the charge without question and issued a new card. Whilst I understand that this was not Apple's responsibility, what IS their responsibility is the £25 credit already in the account as the result of a voucher. Despite the rather cheesy signoff "Feel free to contact me at any time. Have a really great day" no-one has answered my subsequent emails. VERY shabby behaviour Apple!
I had exactly this happen. Had two groups of charges, one for $22 and one for $48. I happen to see the one for $48 come through on my cc and immediately called the bank to close the card. Both iTunes orders have mostly Chinese Apps in them. No other charges were done to my CC, just iTunes. This truly is an issue that Apple needs to address. Now I have $14 outstanding that I have to pay or no iTunes. I think from here on out I'll just be using iTunes prepaid cards. Pain, but at least they're safer. Shame, I have been using iTunes for so long that it's hard to see fault in it, but here I see a major issue that needs some attention from Apple.
