Mailing attachments continues to Stink

Question

Mailing attachments continues to Stink

Wanted to use another word sith an "s" and "K" in it.

I cannot express enought how bad and annoying it has now become when tyring to attached logos and photos on the current version of Mail.

It is awful.

I asked my campus IT folks to look at this and they cannot help and do not understand why this is an issue

All those that I have successfully sent attachments in the past using Entourage and earlier versions of Mail, no longer worked at all.

This is AWFUL and continues to be annoying.

Now with our basketball team very close to the NCAA and NIT D-I tournaments, we are trying to send simple logos to t-shirt companies and graphics firms (that we had no problems with in the past).

It has been very annoying when all call back saying they can NOT open or download any of the files.

Please fix this Apple....

Mac Book Pro, Mac OS X (10.6.1)

Posted on Mar 8, 2010 9:17 AM

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Answer 1

Mar 8, 2010 11:28 AM in response to Fred Davenport

You can't just attach any filetype you want to an email and expect it to be readable at the other end. As a general rule, you should zip attachments before sending them. Standard JPEGs and such should be okay, but you never know.

To remove another unknown from the situation, make sure you're sending the email as plain text instead of HTML. (Preferences->Composing->Message Format, also Format menu->Make Plain text)

Oh, and if you're sending high quality print images to someone, you could be hitting a message size cap on one of the email servers between you and your recipient.

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Answer 2

Mar 8, 2010 11:44 AM in response to NReilingh

NR,

Thanks much....I never EVER had any issues with trying to send jpegs and photos to others until an upgrade? to Leopard's Mail.

All was ALWAYS perfect for years and now, it is hit or miss when sending attachments.

Something is very, very wrong and wish Apple would look at this.

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Answer 3

Mar 8, 2010 12:37 PM in response to Fred Davenport

Fred,

As I and others have told you over and over, this is a problem of implementation of the Exchange network on your campus. There is absolutely no doubt of this! Those of us that have told you this are knowledgeable, and you have provided very good help in our testing. Your IT people are either crass or inept!

I assure you that if I were sending the same message (with Mail 4.2 and Snow Leopard) to whom ever you are having failures with, they would receive them in good order. The reason would be that I am not forced to use the SMTP and network that you are! You can prove this to yourself (and ultimately to your IT people) if you can only get off campus and use a different network and SMTP.

Congratulations on the success of your BB team!

Ernie

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Answer 4

Mar 8, 2010 6:07 PM in response to Ernie Stamper

Ernie,

As always, thank you for your help.

I cannot stress enough that as a Mac user since the early 1980's NOTHING has been more annoying, disappointing and frustrating than this.

I have brought our campus IT staff in to review this and they cannot see anything different than the way we have done things in the past.

I have no clue as to what to do but to "itch" to this discussion list.

Neither Apple or our campus IT staff want to take ownership of this major screw-up.

Something is terribly wrong wish someone would own up to it.

Meanwhile, I send my attachments by opening up "Entourage" to send important attachments.

How stupid, stupid is that!!!!!!

I really do appreciate your help and advice and hope our basketeball team will perform much better than Apple Mail.

Thx Much

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Answer 5

Mar 8, 2010 6:36 PM in response to Fred Davenport

Fred,

I believe if you can put your IT people in touch with me, or etresoft, we can tell them what is happening, or at least where to look. When anyone with some knowledge of email sees what is sent out from your network when using Mail, they will recognize it is not the product of anything that Mail could do.

Should I assume that since you apparently have not tested away from the campus network, that you are not using a laptop?

Ernie

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Answer 6

Mar 9, 2010 4:11 AM in response to Ernie Stamper

Thx Ernie,

Will do, do you have a contact email or a way for out IT staff to contact you?

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Answer 7

Mar 9, 2010 4:53 AM in response to Fred Davenport

Fred,

As you did previously when you sent me email, just click on my name to the left, and look in the bio line of the resulting Profile. I will be out much of today, however.

It would probably be a good idea for you to send me a fresh email message as a sample of when you send with attachments, although I still have those you sent earlier.

Ernie

Message was edited by: Ernie Stamper

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