7 Replies Latest reply: May 17, 2010 7:30 AM by Duncan1992
Duncan1992 Level 1 Level 1 (0 points)
I just bought an iPod classic 80GB. it won't sync either automatically or manually. it starts to sync as per normal, but it usually just crashes iTunes and doesn't respond, if i unplug it, then only a few songs have been synced properly, the others take up space as part of the 'other' section of the iPod, although according to iTunes summary it is all there. with autmatic sync i get error 69. i have tried restoring several times and it has not worked, i do not know what could be causing this problem. Please help.

Dell Inspiron 1525, Windows Vista
  • b noir Level 9 Level 9 (72,020 points)
    A sudden rash of reports of 69s in recent days.

    In the course of your troubleshooting to date, Duncan, have you worked through the following document?

    [iTunes displays a -69 error when syncing iPod|http://support.apple.com/kb/HT1210]
  • Duncan1992 Level 1 Level 1 (0 points)
    Hi, thanks for your help, i had tried most of those steps , but working through them all again hasnt helped in any case. since then i've had an error 124 and error 53..
  • b noir Level 9 Level 9 (72,020 points)
    Error 124 can indicate trouble with the hard drive on the iPod ... but the 53 can show trouble with damaged artwork.

    In conjunction with the 69, I'm actually getting a bit worried about the drive on the PC where your iTunes library is stored.

    Try running a disk check over the drive where your iTunes library and content files are stored. (Typically that's the C: drive.) Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors.

    [Check your hard disk for errors|http://windows.microsoft.com/en-us/windows-vista/Check-your-hard-disk-fo r-errors]

    Does the disk check find/repair any damage?
  • Duncan1992 Level 1 Level 1 (0 points)
    I'll run it now but, i could be wrong, i dont think its my hard drive as i sync the same music to my iPhone and its fine. but it cant hurt to check. a faulty iPod hard drive would make sense as this is second hand iPod and not a brand new one. thank you for you help so far, whilst not solving the problem it has been immensly useful
  • b noir Level 9 Level 9 (72,020 points)
    i dont think its my hard drive as i sync the same music to my iPhone and its fine. but it cant hurt to check. a faulty iPod hard drive would make sense as this is second hand iPod and not a brand new one.


    Good observation ... if the C comes up clean, perhaps try a disk check over the iPod next.

    Fingers crossed in New Zealand.
  • Frustrated69error Level 1 Level 1 (0 points)
    Hi Guys, Just wondering if you've had any joy on the 69 error, it's not my hard drive and have reset reboot, retryed on ipod again and again , ironically thought that by wiping and restarting my ipod classic if help it to work more effectively, now i can't get more than 100 songs on the pod before if stops the sync.

    I know very little about technical issues , ny hypothesis based on the fact it always finds an error with the song (different songs) at about the same time in the sync it mist be a damaged section of the ipod hard drive. Any idea how i can fix this or get round it ?

    any advice welcome
  • Duncan1992 Level 1 Level 1 (0 points)
    Hi, actually i gave up on the problem and put the ipod on ebay a while ago, it was too technical for my knowledge, im pretty sure it was either the hard drive or a logic board, either being a pretty expensive repair...