Fraudulent charges

You need to work through your credit card company.

Depending on why the account was "locked" and by whom, you can contact the iTunes Store Customer Service department using the form on their Support page (select the category and subcategory closest to the issue you're reporting) and see if you can get access to your account again. But the only information you'll see is the Purchase History, which will tell you what was purchased and when but give you no other information.

Beyond that, any action would be up to your credit card issuer.

Regards.

With rare exceptions, any response you receive here is from a fellow user. If an Apple employee posts, they'll be identified by an Apple logo under their name at the left.

The iTunes Store doesn't provide telephone support, so if you manage to get someone on the phone at all from the iTunes Store, that's very unusual.

How does Apple know the charges are fraudulent, just because you say so? No merchant will reverse charges on a purchase just because the user claims they didn't make the purchase. Only the credit card company can work with the merchant and resolve issues of fraudulent charges.

You need to be working with your card issuer to resolve this problem.

I don't think anyone has questioned the validity of your claim. They have offered the normal 'common' sense approach to resolving issues over charges to your CC account by others. This would would be what you would have to do with any merchant. The iTS is like any other merchant.

iTunes support is not the same as the iTunes Store support - which is web based only. That is why you were directed the Support Page and offered the suggestion to find the support link that best fits your needs.

To answer the possible question - Do I work for Apple - no - but I do own a few shares of Apple stock.

MJ

Note that all the fraudulent charges on your credit card were approved by your credit card company else they would not have gone through.
That is why you need to work through your CC company to dispute and clear these charges.

this may not help now but:

in germany, we have so-called "prepaid cards". they work like regular visa or master cards but are only good upto the amount deposited on them.

i have gotten one each for my grand children for their iTMS purchases.

this may not prevent fraud, but it will limit the damage to a minimum ...

don't tell me they can't be reached by phone, call 800-275-2273 opt 6 and ask for iTunes support,

As Mike said, that is support for the iTunes application, NOT for support for the iTunes Store which, as I said, has no phone support.

and who are you to question the validity of my claim?

I question nothing about your claim. I merely point out that no merchant is likely to accept a claim of fraud just on the user's verbal report. In almost all cases the merchant will direct you to your credit card issuer to deal with the problem.

The resolution is, as I said, to work through your credit card company. No other course of action is likely to yield you any results. You can attempt to contact the iTunes Store via the web form I linked to, but based on reports from other users who've similarly had fraudulent charges, their response is likely to be just what you're already gotten; pay off the balanced owed and then, if the credit card company verifies that the charge was indeed fraudulent, they'll refund your money.

I'm not thrilled that Apple wants the money more than they value customer security. When my account was hacked - my credit card was used to open another account on iTunes - they did nothing to question:
1. That two accounts had the same credit card information
2. That suddenly a credit card went from purchasing $2 a week on iTunes to $250 in 3 days.

That's pretty poor security, but you can see that they'd rather keep the money flowing than ask questions about purchases.

Questioning fraudulent purchases is your credit card company's problem, not Apple's. You will have a very hard time finding any merchant who contacts you regarding a suspicious purchase.