I can't download the LP...

I bought the Deluxe Album of Plastic Beach, and the LP is the only thing that won't process correctly.

The only reason I can think of was that my father accidentally shut down the computer while it is processing. But with that in mind, is there a way that I can finish the download?

Huh?, Windows XP

Posted on Mar 9, 2010 7:56 PM

Reply
17 replies

Mar 9, 2010 8:03 PM in response to roaminggnome

Let me rephrase it...

I find the download, I download it, but I get an error every attempt.

Here's the error:
There were problems downloading some purchased items.
For more information on the items that could not be downloaded, click below.

There was a problem downloading “Plastic Beach (Deluxe Version) - iTunes LP / Plastic Beach (Deluxe Version) / Gorillaz”. An unknown error occurred (-42003).
Please check that the connection to the network is active and try again.

There was a problem downloading “Plastic Beach (Deluxe Version) - iTunes LP - Supplemental Video #1 / Plastic Beach (Deluxe Version) / Gorillaz”. An unknown error occurred (-42003).
Please check that the connection to the network is active and try again.

There was a problem downloading “Plastic Beach (Deluxe Version) - iTunes LP / Plastic Beach (Deluxe Version) / Gorillaz”. An unknown error occurred (-42003).
Please check that the connection to the network is active and try again.

Mar 10, 2010 9:35 AM in response to roaminggnome

I meet the minimum system requirements (3.0 ghz quad core, iTunes 9.0.3, 4GB ram, win 7 x64) and the iTunes LP download keeps terminating with the exact same error (after the whole "processing file" stage):

There were problems downloading some purchased items.
For more information on the items that could not be downloaded, click below.

There was a problem downloading “Plastic Beach (Deluxe Version) - iTunes LP / Plastic Beach (Deluxe Version) / Gorillaz”. An unknown error occurred (-42003).
Please check that the connection to the network is active and try again.

There was a problem downloading “Plastic Beach (Deluxe Version) - iTunes LP - Supplemental Video #1 / Plastic Beach (Deluxe Version) / Gorillaz”. An unknown error occurred (-42003).
Please check that the connection to the network is active and try again.

There was a problem downloading “Plastic Beach (Deluxe Version) - iTunes LP / Plastic Beach (Deluxe Version) / Gorillaz”. An unknown error occurred (-42003).
Please check that the connection to the network is active and try again.

I keep hearing people sometimes get accidentally charged a second time if they file a support ticket, and I'd rather not have that happen. Is there anything I can do in addition to filing a support ticket?

Mar 11, 2010 9:03 AM in response to Kona/Sorato

I'm getting the exact same error:

There was a problem downloading “Plastic Beach (Deluxe Version) - iTunes LP / Plastic Beach (Deluxe Version) / Gorillaz”. An unknown error occurred (-42003). Please check that the connection to the network is active and try again.

There was a problem downloading “Plastic Beach (Deluxe Version) - iTunes LP - Supplemental Video #1 / Plastic Beach (Deluxe Version) / Gorillaz”. An unknown error occurred (-42003). Please check that the connection to the network is active and try again.

There was a problem downloading “Plastic Beach (Deluxe Version) - iTunes LP / Plastic Beach (Deluxe Version) / Gorillaz”. An unknown error occurred (-42003). Please check that the connection to the network is active and try again.


I'm on OS X. I meet all the requirements. Everytime I open iTunes:
1) It starts downloading the iTunes LP again, starting from about 645MB of 762MB.
2) Finishes the download.
3) Tries to process the file.
4) Throws up the error above.

At this point, I just want to permanently delete this monstrosity from my download queue. Is there any way to do that?

Mar 20, 2010 8:48 AM in response to Kona/Sorato

Just had this problem, but i sorted it by deleting the partial download for the file then getting iTunes to download the whole thing again.
So close iTunes then go into the library in your browser (default for windows is C:\Documents and Settings\Username\My Documents\My Music\iTunes Media or for mac Users\Username\Music\iTunes\iTunes Music) and in with the the artist folders you have stored in there one will be called downloads.
In downloads will be the partial for plastic beach, delete that folder.
Re-open iTunes and if it doesn't automatically start downloading it again go into check for available downloads.
Not sure if this will fix everyone's problem but it sorted mine
Cheers
Joel

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I can't download the LP...

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