Exchange Email - Cannot Get Mail, connection to server failed

I am also having the same problem. I can connect to the exchange server no problems. Contacts and calendars sync okay backwards and forwards. I cannot get mail. It keeps coming up with Cannot get mail - user name or password are incorrect. The username and password are not incorrect - they are the same ones I use to login in with web access. Anybody out there got any ideas. It's getting a bit frustrating having to go into Safari and webmail everytime I want to check for emails.

It has been working fine for me until last monday. My company swears they haven't changed anything to our server. I keep on getting the same message about not being able to acccess the server...

HELP !!

May wanna try a soft reset or remove the accont re-add it.

Tried both of those things. Still no joy. It's just very strange that I can sync calendars and contacts back and forwards, I can also see all of my mail boxes but if I try to access the mail in the mail folders, i get password is incorrect. (Well it's not - I can get a blackberry to sync everything with that password). I'm about ready to throw the phone out of the window.

I'm also having the same kind of issue.
My config and findings:
- The Exchange 2003 is running as part of SBS 2003.
- I am able to connect to ActiveSync using a Windows Mobile based phone
- When using the IPhone it just says Cannot get mail....
In IIS logfiles it shows the ActiveSync page as being accessed with code 200 so
that seems ok

My question now is is there a way to get more logging on the IPhone to see if I can trace anything else?

I had this issue this morning and a Network Reset did the trick.

Settings - General - Reset - Reset Network Settings

I HAVE THE ANSWER...

Change the "Mail Days to Sync" field to "No Limit"

I have no idea why that should have made any difference.

this was an annoying issue that I've been trying to fix for weeks....email works one day then ceases to.

Also - this forum could be made easier to search and use

Same problems here, iOS 4.0.1, 3GS. Several iPhones in the company have no issue connecting and getting email from our Exchange server--different models and iOS versions. However even though I'm using the exact same Exchange account configuration (save for login/pass) mine immediately gets the "Cannot get mail/failed" message. It's like it's not even getting to the point of a timeout.

Deleted and set up the account on the phone - verifies, but no email
Tried the network reset trick - no success
Tried setting "Mail days to sync" to "No limit" - no success

This has been happening to me too ever since yesterday afternoon. I deleted the account and tried to recreate it and for a while it wouldnt work. Then, out of no where it worked...for a while. This morning the exact same thing happened...I deleted the account, but to my complete dismay and total frustration, it's not recognizing my email exchange server account...

For whatever reason, it's never getting to the enable ssl screen.

I'll take any suggestions.

Thanks

Any resolution - my iphone4 stopped working with the exchange server yesterday. did some resets and still no joy...

Symptoms like yours and the one you replied to are usually on the server side, especially if it worked before. Perhaps the administrator applied a Microsoft patch or changed a configuration setting.

What you can do on the phone: Go to Settings/General/Reset - Reset Network Settings (this will erase your WiFi authentication, but won't break anything else).

Then delete the Exchange account, Reboot the phone (you must do this) and add the Exchange account back.

To Reboot, hold HOME and SLEEP until an Apple logo appears, then immediately release both buttons. Ignore "Slide to power off".

Thank you for this - have tried your excellent procedure without success. Any ideas as to where to now?

I see you are new to the thread. Do other users of your Exchange server have a problem? What are your symptoms, error messages, etc?

Hello all,

I'm experiencing the same problems as described in this thread. We have 3 iphones at my company (all 3GS). 2 have iOS 3.x and connect to our exchange server without issue. Mine, with iOS 4, only displays "Cannot Get Mail"

I've tried the steps outlined above, including removing & re-adding, performing a network reset, setting the days to fetch to no limit. But I'm still without my work mail, contacts, and calendar. 😟

Can anyone suggest another course of action or at least a way to access an error log for easier troubleshooting?

THANKS!

Message was edited by: JayUSA123

I am having a similar issue. Our exchange admin team decided to move some staff mailboxes from exchange 2007 to exchange 2010 mail server and I was one of them. After the move I couldn't access my mails on the iphone OS 4.1. I checked the account setting and server address making sure that it's correctly entered.
here's what I tried, and what happened

1) Bring up the iPhone settings
2) press Add Account
3) press Microsoft Exchange
4) enter email, domain, username, & password
5) press next
6) as expected returns the mail server address
7) press next
8) account is verified
9) press save
10) got to mail
11) press account name

Get:
Cannot Get Mail
The connection to the server failed.

If anyone has experienced this issue before please let me know how the issue was resolved.